MedQuist to provide DMC healthcare system with transcription outsourcing services





MedQuist Inc., a leading provider of technology-enabled clinical documentation services, announced that it has been awarded a contract by Detroit Medical Center (DMC), a nationally respected healthcare system, to provide transcription outsourcing services.  This award expands MedQuist's existing relationship to include services for Emergency Medicine documentation for six of DMC's major organizations: Children's Hospital, Detroit Receiving Hospital, Harper University Hospital, Huron Valley-Sinai Hospital, DMC Surgery, and Sinai-Grace Hospital.

A key factor in DMC's selection was MedQuist's ability to deploy experienced resources at a scalable level and with demonstrated standards and safeguards to meet HIPAA requirements and DMC's overall quality patient care objectives at a cost-effective price.  In addition, MedQuist was able to preserve more than 60 Medical Transcriptionist (MT) positions from DMC's previous supplier by hiring those MTs who were already doing the work for the healthcare system.

According to Dianne Summers, CMT, PHNS Transcription Services national operations manager, "We saw over the course of our 11-year business relationship that MedQuist would be able to meet DMC's demands for fast report turnaround times in the critical area of Emergency Medicine, while maintaining quality. We needed to provide a cost savings opportunity to our customer, and MedQuist found the correct blend of talent and technology to make it happen."

"We are very pleased that such a prestigious organization has decided to add Emergency Medicine clinical documentation to the services we already provide to Health Information Management," says Alan Gold, senior vice president of Sales at MedQuist.

"This agreement with DMC is a confirmation that MedQuist's investments in service quality and technology are making us the preferred choice among the largest and most complex healthcare facilities."