Innovations in Patient Experience Explored by The Beryl Institute


Reinforcing its commitment to elevate the human experience in healthcare, The Beryl Institute publishes a new white paper, Innovation Awards 2020: Celebrating Creativity and Ingenuity in Improving Patient Experience. The white paper recognizes three institutions as award recipients selected from submissions to the Institute’s second annual Patient Experience Innovation Award program. The awards provide a platform for sharing and celebrating new ideas from across the globe to improve patient experience.

With discoveries and opportunities transferrable to many healthcare settings, the paper also shares other innovative submissions explored through The Beryl Institute’s Experience Framework. This includes eight strategic lenses through which organizations can address experience improvement and excellence.

Listed in the order of highest submission volume by Innovation Award applicants, the eight lenses are:

  • Patient, Family, and Community Engagement
  • Staff and Provider Engagement
  • Culture & Leadership
  • Innovation & Technology
  • Quality & Clinical Excellence
  • Environment & Hospitality
  • Infrastructure & Governance
  • Policy & Measurement

“When we create and hold the space for innovation to happen, to make the suggestion of change ok, we build cultures and environments of care that will work to consistently find new possibilities, to question with respect, to stretch with purpose and to look forward with hope,” said Jason A. Wolf, Ph.D., CPXP, President & CEO of The Beryl Institute. “The winners of the 2020 Innovation Awards and all the participants in the award process help us see that if we are true to those ideas, great things are possible. There is much to learn on what they helped change and much we can all apply in moving forward.”


About The Beryl Institute
The Beryl Institute is the global community of practice committed to elevating the human experience in healthcare. We believe human experience is grounded in experiences of patients & families, those who work in healthcare and the communities they serve. We define patient experience as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.