Emirates Hospitals Group Embraces Digital Transformation Using Okadoc’s Advanced Technology, Based on InterSystems


Emirates Hospitals Group (EHG), one of the largest private healthcare providers in the region, has successfully achieved another milestone in digitizing its health care services by implementing Okadoc’s white label booking and telemedicine solution.

Responding quickly to the increased need for telehealth solutions as a consequence of COVID-19, EHG successfully implemented the Okadoc solution in line with its digitization goals; leveraging Okadoc’s innovative booking and telemedicine platform to transform health care delivery and patient management.

All patients can now conveniently schedule and manage their appointments via the hospital’s website. Okadoc’s solution also allows patients who previously made appointments through EHG’s call centers to manage their bookings online.

Okadoc’s white label solution is directly integrated with EHG’s healthcare information system, InterSystems TrakCare®, allowing patients to view doctor’s availability in real-time to schedule and manage appointments 24/7 with no downtime. After patient bookings are made, an automatically generated confirmation and booking reminder is sent to the patients enabling them to connect online to access the information they need easily and effectively. Okadoc’s solution will reduce no shows and optimize bookings, increasing EHG’s revenues and reducing operational costs especially those associated with maintaining a call center for appointment scheduling.

The platform further allows patients to use chat and video calls with their doctors any time of day, transfer and receive documents such as prescriptions and medical records and pay for their consultations without delays. The safe and secure system ensures all patient data remains confidential.

“Okadoc’s cloud-based booking and telemedicine platform is designed to help patients and doctors connect easily and seamlessly. In these current times, when patients are more comfortable booking consultations from the convenience of their own homes, our partnership with Emirates Hospitals Group and integration with InterSystems allowed EHG to quickly extend Okadoc’s offerings under their own brand” said Fodhil Benturquia, Founder & CEO, Okadoc.

With EHG’s online booking platform also connected to InterSystems TrakCare unified healthcare information system, the group has digitized its services giving patients access to doctors’ real-time availability from their mobile applications and the EHG website.
TrakCare also provides EHG with a holistic view of each patient’s clinical, administrative, and financial information at any given time on any authorized internet-connected device.

“At Emirates Hospital Group, we have long appreciated the importance that technology plays in providing the highest standard of care to our patients. In addition to taking us into the next stage of our digital transformation journey, our partnership with Okadoc and InterSystems has allowed us to continue the spectrum of care for our patients during this COVID-19 time with a focus on offering a seamless and secure patient journey,” said Dr. Michael Fakih, CEO of Emirates Hospitals Group.

“More than ever before, it’s important for healthcare providers to be able to adapt their technology quickly to meet the current needs of patient care. Emirates Hospital Group has always been at the forefront when it comes to digitalization and innovation in healthcare,” said Ali Abi Raad, Country Manager for the Middle East and India at InterSystems. “Together with Okadoc, InterSystems helped EHG achieve their digital transformation goals and ensure their patients continue to receive the care they need.”

Okadoc’s white label booking and telemedicine solution can be embedded easily into the healthcare providers’ websites and mobile applications and can be deployed within a matter of a few hours. Okadoc’s technology is TRA (Telecommunications Regulatory Authority) approved, using end-to-end encryption with the cloud data hosted in the UAE, and compliant with UAE regulations.

About Emirates Hospitals Group
Emirates Hospital Group (EHG)is a leading healthcare provider delivering integrated healthcare services and offering primary, secondary, and tertiary care through its extensive portfolio of healthcare facilities.

It owns and operates an extensive portfolio of full-service hospitals, specialty clinics, urgent care centers, and pharmacies, with the capacity to serve over 3.3 million outpatients and 22,000 inpatients. These assets enable EHG to offer a patient-centric continuum of care. Apart from direct healthcare, EHG has also invested in centers of excellence for rehabilitation, general well-being and cosmetic services.

About Okadoc:
Okadoc is a ‘made in UAE’​ tech company that aims to improve your healthcare experience. Wherever they are, patients can use Okadoc’s app to find in-network doctors, instantly book appointments online, receive reminders for upcoming appointments and more. Okadoc’s telemedicine platform enables virtual consultations and connects patients to over 400 doctors and 30 healthcare providers across the country. Okadoc’s app is also a 24/7 intelligent medical calendar system that helps practitioners, clinics and hospitals optimize their bookings, attract and engage new patients, build and strengthen their online reputation, reduce ‘no-shows’​ and more. Okadoc’s online marketplace delivers the efficient, seamless, and simple experience that everyone expects and deserves.

About InterSystems
Established in 1978, InterSystems is the leading provider of data technology for extremely critical data in the healthcare, finance, and logistics sectors. Its cloud-first data platforms solve interoperability, speed, and scalability problems for large organizations around the globe. InterSystems also develops and supports unique managed services for hospital EMRs, unified care records for communities and nations, and laboratory information management systems. InterSystems is committed to excellence through its award-winning, 24×7 support for customers and partners in more than 80 countries. Privately held and headquartered in Cambridge, Massachusetts, InterSystems has 25 offices worldwide.