HealthHelp and Covera Health Announce Strategic Partnership

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HealthHelp, a WNS company and leading specialty benefits management company independent of health plan ownership, and Covera Health, an industry leader in healthcare quality analytics, today announced a new strategic partnership. The agreement will extend the value of HealthHelp’s Diagnostic Imaging program through the integration of Covera’s national Centers of Excellence (CoE) program, increasing access to high-quality radiological care and improved outcomes for health plan members.

The HealthHelp Diagnostic Imaging program is a consultative process that uses evidence-based guidelines to directly help healthcare providers facilitate the most appropriate tests and procedures for health plan members. HealthHelp’s collaborative approach combines a patented technology platform and advanced data analytics with panels of academically affiliated specialists throughout the country to ensure that every patient has access to the latest science and the most up-to-date form of care.

Covera Health’s CoE program identifies high-quality radiology providers in every community in the US and matches patients with those providers for their specific condition. To create a seamless experience for physicians and members, the Covera program will be directly integrated into HealthHelp’s existing referral and network workflows; no added steps will be necessary for physicians or members.

“HealthHelp was founded under the guiding principles of improving outcomes through evidence-based medicine,” said Kariena Greiten, CEO, HealthHelp. “Our Diagnostic Imaging program was launched in 1999 with the explicit goal of improving patient safety and reducing unnecessary radiation exposure by determining the most medically appropriate tests for each individual. By incorporating Covera’s CoE program, HealthHelp has added a new dimension of data-driven patient engagement that delivers superior quality and outcomes by directing patients to high-quality radiology providers in their community once the study has been approved.”

“We’re incredibly excited by this partnership, which allows us to substantially expand the reach of our CoE program to HealthHelp’s member lives, elevating the impact we’re able to have on care quality and outcomes across the nation,” said Ron Vianu, CEO of Covera Health. “The ability to deploy our CoE solution through HealthHelp’s Diagnostic Imaging program is critical to our mission of working closely with all key stakeholders in the healthcare ecosystem to drive better patient care at scale.”

This novel partnership will leverage Covera’s Center of Excellence program to enhance the HealthHelp Diagnostic Imaging program—leading to better quality and safety, improved outcomes for patients, and reduction in healthcare costs due to inappropriate care from misdiagnoses.