Accuray Incorporated announced the launch of the CyberKnife AccessTM Remote Service product, a real-time customer service and support offering for the CyberKnife® Robotic Radiosurgery System
CyberKnife Access utilizes the Axeda® ServiceLink technology to provide a remote service solution for the devices that make up CyberKnife Systems at customer sites. This Remote Service offering enables Accuray’s team of highly trained engineers and customer support technicians to diagnose and address service needs from a remote location using a secure internet connection. The result is real-time support, allowing for a quick customer response without a site visit, thereby enhancing operational efficiencies.
Jeff Snyder, manager of Radiation Oncology and CyberKnife at Southwest Washington Medical Center in Vancouver, Wash said, With CyberKnife Access a simple issue can be diagnosed remotely so that a replacement part can be ordered before the engineer even arrives on site. It’s reassuring to know that when you have a patient coming in for treatment and a service need arises, a lifeline exists so you can get their treatment going without delay.
This and other Accuray technologies will be highlighted during the 51st Annual Meeting of The American Association of Physicists in Medicine, July 26-30, 2009 in Anaheim, Calif.