Congress, HHS Urged To Lessen The Effect of The Change Hack


Provider groups are urging the federal government to help mitigate damage post cyberattack against UnitedHealth Group’s Change Healthcare which has gone on to take down many of the tech firm’s systems for almost two weeks.

In a recent letter to Xavier Becerra, the HHS Secretary, the American Medical Association pushed the agency so as to offer emergency funds to the physicians who have gone on to struggle to submit claims as well as receive payment since the outage.

The American Hospital Association has urged Congress to push the HHS for support. The organization looks forward to the fact that HHS must speed advanced Medicare payments, issue guidance as far as other payers are concerned, and execute a financial assistance program.

The attack on Change, which had been acquired by insurer UnitedHealth Group in 2022, happens to be limited providers’ ability so as to handle many crucial operations, thereby including receiving payment from patients as well as insurers, coverage verification, submitting prior authorization needs, or exchanging clinical data.

The financial effect could become especially dire, wrote the provider groups. The outage at Change has cost the providers over $100 million every day, as per an estimate from First Health Advisory, the risk assurance firm cited by the AMA.

James Madara, AMA CEO and Executive Vice President, opined in a letter that it is specifically challenging financially at the very start of the year since numerous practices do not go on to carry over the reserves and that they are especially concerned when it comes to small, rural, safety net, and other less-resourced practices that often go on to serve the underserved patient communities.

UnitedHealth’s push to lessen the financial impact has indeed not been enough, the AHA remarked. The healthcare conglomerate went on to set up a temporary financial assistance program pertaining to providers, however, the AHA argued that not many hospitals could go on to access the funds, and the terms when it came to the loans were kind of onerous.

Practices happen to be filing claims on paper whenever they can; however, many insurers no longer take paper claims, the AMA confirmed.

It is well to be noted that the physician group went on to urge the HHS to issue guidance on further steps for practice and make use of enforcement discretion wherever available. The AMA has also asked the agency to go ahead and facilitate communication when it comes to Change and the healthcare sector so that practices can stay up-to-date on new developments.

The attack when it comes to Change comes as industry goes on to face rising cyber threats. Recently, Change confirmed that a ransomware group called AlphV, also called Blackcat, which has been targeting the healthcare sector, went on to claim responsibility for the attack.

Throughout the past five years, the HHS’ Office of Civil Rights went on to track a 256% increase in large data breaches that involved hacking and also a 264% jump in ransomware, which is a type of malware that does not allow users to access their data until and unless a ransom, mostly in the form of a monetary element, is paid.