Reducing Bureaucracy To Enhance Healthcare Frontline Staff Efficiency


As if the pandemic wasn’t a big enough hurdle, there have been issues with regards to delays that are observed due to excess paperwork encountered by the frontline healthcare staff. The UK Government has now stepped in to ensure that these healthcare workers are being empowered enough to take decisions at their end which will result in involving less time on the paperwork and more time attending the patients. This has been confirmed by none other than Health & Social Care Secretary, Matt Hancock.

In the day of a life of frontline staff at any medical facility, there has been evidence that has come to light where the efficiency of a healthcare worker who is in the thick of things, has reduced considerably, mainly because of the frequency at which secondary tasks such as filling up lengthy details of patients comes into the picture.

As per the UK Government, much-needed steps are now taken to ensure a meaningful assessment of professional development and progress that involves lesser time and a much sorted out approach which completely curtails duplication. NHSX, a UK Government unit for developing best practices for National Health Service and Department of Health and Social Care is launching a data strategy that will give out the most accurate numbers to build the approach of effective sharing.

As per Matt, Rules and regulations have their place, but when left unchecked, their purpose gets lost. Amid the pandemic in July, the department had engaged with frontline staff and dozens of stakeholders. The responses received from them had been vital in letting them know issues like slow discharges, complicated appraisals as well as the clearance processes.

He further adds that the changes which need to be made not essentially always have to be big. Even the smallest of things can help create wonders. This pandemic has for sure made people realize that. For instance, letting doctors & nurses connect directly with patients through WhatsApp or providing single logins to multiple computers are some of the basic things that can be done to reduce the lengthy system of working.

Eight Elements To Fasten The Process

The report submitted by the authority encapsulates eight elements that will go a long way in reducing bureaucracy. Sharing of data information, intelligent & equal system and professional regulation, day to day staff process improvement, making procurement rules more flexible, giving general practitioners more time to focus on their clinical work, streamlining medical appraisals, service digitization and creating a supportive culture both at local & national levels are elements that will help reduce the bureaucracy to a large extent.