Cordys said it has been chosen by Siemens Healthcare for managing and continuously improving key logistics processes in 125 countries, including Germany, the USA and China.
In a release, the company said that the Cordys solution at Siemens Healthcare automates key logistics processes as part of the global material logistic process. The material logistics comprises supply chain solutions over the whole product life cycle within the business unit UPTIME Services. It enables spare parts to be delivered to customers in more than 98 percent worldwide within 24 hours.
Dr. Frank Debus, Senior Vice President Customer Services Material Logistics at Siemens Healthcare,said, "Customer satisfaction is one of the most important business objectives of Siemens Healthcare, and therefore our customer-related business processes are a key for our success. As a consequence, the reliability of our order management and services has to be as close as possible to 100 percent. The Cordys Platform allows us to continuously monitor and improve these processes across more than 125 countries and increase the level of satisfaction of our customers."
Per Jonsson, President and Chief Operating Officer at Cordys, said, "We are proud to be able to support Siemens Healthcare. Working with high-quality logistics partners worldwide, Siemens requires highly efficient processes. With our solution we expect sustainable results for Siemens as well as for our own business."
The Siemens Healthcare Sector is one of the world's largest suppliers to the healthcare industry and a trendsetter in medical imaging, laboratory diagnostics, medical information technology and hearing aids. Siemens offers its customers products and solutions for the entire range of patient care from a single source – from prevention and early detection to diagnosis, and on to treatment and aftercare. By optimizing clinical workflows for the most common diseases, Siemens also makes healthcare faster, better and more cost-effective. Siemens Healthcare employs some 48,000 employees worldwide and operates around the world. In fiscal year 2009 (to September 30), the Sector posted revenue of 11.9 billion euros and profit of around 1.5 billion euros.
For further information, visit: www.siemens.com/healthcare