Philips Ranks First in Overall Service Performance and Manufacturer Satisfaction in 2009 IMV Service





Royal Philips Electronics announced that for the 17th consecutive year customers have rated Philips Healthcare No. 1 in overall service performance in a report titled “Ultrasound All Systems.” Part of the annual IMV ServiceTrak™ surveys, the report covered Radiology/OB-Gyn and Cardiology instruments. The results of the 2009 IMV analysis also showed Philips earned a No. 1 ranking in overall manufacturer satisfaction for ultrasound. Additionally, customers ranked Philips No. 1 for probability of repurchase.

Tom Kirkland, senior vice president of customer services, North America, for Philips Healthcare said, Our service, sales and education teams are continually focused on the customer. Ensuring the highest levels ofcustomer satisfaction throughout the product lifecycle enables our customers to focus on delivering the best patient care possible.  The purchase process is just the beginning; we strive to build a trusted relationship that makes Philips the obvious choice when it’s time to refresh technology.

In an independent survey by IMV Limited, more than 2,500 customers were asked to rate ultrasound systems manufacturers on a broad range of factors across the product ownership lifecycle.  For the “Ultrasound All Systems” report, Philips received top marks in 21 of 36 categories measured in the study, including those of service engineer performance, help desk telephone support, training and ability to drive industry standards.