Auckland District Health Board and InterSystems partner for cloud-based Patient Administration System


Auckland District Health Board and InterSystems Corporation announced a strategic partnership to deliver a modern, extensible and fit-for-purpose Patient Administration System.

The InterSystems TrakCare® solution will streamline business processes and workflows, replacing three patient management systems.

The TrakCare Patient Administration System will enable proactive communication with care providers across the region and in the community. It will also deliver a better patient and wh?nau experience through new capabilities such as customer centric appointment bookings.

The staff using the system will benefit from a modern, easy to use interface, more efficient workflows and secure access from their mobile devices.

Implementation of the cloud-based system will commence in January 2022. It will serve multiple facilities across Auckland – including Auckland City Hospital, Starship Children’s Hospital and community organisations – supporting around 145,000 inpatient and one million outpatient visits per year.

TrakCare’s comprehensive capabilities also allow it to be extended to meet Auckland DHB’s longer-term goals. This includes rationalising the number of applications required to meet its functional requirements, and integrating with a new, common identity and access management platform and data services integration layer to provide improved data sharing with other health providers.

“After extensive market research and a robust tender process we have chosen InterSystems as a strategic partner because its system best suits the needs of our patients, wh?nau and clinical teams, and aligns to Auckland DHB’s Te Tiriti o Waitangi and Tikanga strategies,” said Shayne Tong, Auckland DHB’s Chief Digital Officer.

“InterSystems is delighted to be working in partnership with Auckland District Health Board,” said Darren Jones, Country Manager, Australia and New Zealand for InterSystems. “Together, we can deliver long-lasting and meaningful improvements through the adoption of an innovative system – with a proven track record at six New Zealand hospitals – to support the health and wellbeing of the people of T?maki Makaurau.”

About Auckland DHB

Auckland District Health Board (DHB) provides and funds public health services to the 511,000 people living in central Auckland, as well as regional services for Northland and Greater Auckland and specialist national services for the whole of New Zealand.
We have more than one million patient contacts per year. We operate Auckland City Hospital, Starship Children’s Hospital, Greenlane Clinical Centre and several community-based services and fund healthcare services delivered by GPs, midwives, dental care, pharmacies, aged care residential homes, screening programmes and other NGOs.
We are a major teaching institution, providing training for more than 1000 future doctors, nurses, midwifes and other health professionals every year.

Our primary role is to support our local population to achieve the outcomes they want for themselves, their wh?nau and their community, and to ensure they have access to high quality and safe healthcare. Our approach is patient-centred healthcare, which means the needs of our patients are at the heart of everything we do. We want our community to live well, stay well and get well.

About InterSystems

Established in 1978, InterSystems provides innovative data solutions for organisations with critical information needs in the healthcare, finance and logistics sectors, and beyond. Our cloud-first data platforms solve interoperability, speed and scalability problems for organisations around the globe. InterSystems also develops and supports data management in hospitals through the world’s most proven electronic medical record, as well as unified care records for health systems and governments through a powerful suite of healthcare data integration solutions. The company is committed to excellence through its award-winning, 24×7 support for customers and partners in more than 80 countries. Privately held and headquartered in Cambridge, Massachusetts, InterSystems has 25 offices worldwide.