GYANT, the patient connection and relationship management company, today announced a new virtual assistant solution specifically designed for health systems to offer an accessible COVID-19 screening assistant to patients. The solution, COVID-19 Emergency Response Assistant, offers screening and care navigation support as well as patient education on symptoms, prevention and preparedness.
With thousands of confirmed cases of COVID-19 in the U.S., hospitals and health systems are working tirelessly to care for patients and limit the spread of the disease. GYANT’s COVID-19 Emergency Response Assistant screens for COVID-19 symptoms and risk factors, as well as directs patients to the appropriate resources and care settings. The solution also provides general information on symptoms and answers common questions about COVID-19, providing relief for overburdened call center and front desk resources.
“As a steward in the healthcare community, it is important for us to consider the needs of our industry, including our clients and their patients, at all times, particularly in extraneous circumstances,” said Stefan Behrens, COO and co-founder, GYANT. “Obviously, these enhancements were not on our product roadmap, nor were they scoped with any client, but as a leading source of health information for patients and consumers, we considered it critical to incorporate COVID-19 into our medical protocols.”
Illinois-based OSF HealthCare (OSF) is already deploying the COVID-19 solution to help patients better understand their risk for contracting the virus and help them navigate to the appropriate type of care based on their symptoms. OSF first implemented GYANT’s Digital Front Door solution in December 2019, serving patients across Illinois and Michigan where OSF operates 147 locations, including 14 hospitals. OSF originally partnered with GYANT to create a better digital health experience for patients, an aspect of care that is seeing increased utilization due to COVID-19.
“We are always looking for ways to better serve our patients and offer more personalized engagements. Our patients want the ability to communicate with us virtually, and this has only heightened with the spread of COVID-19,” said Jennifer Junis, senior vice president of Saint Gabriel Digital Health, OSF HealthCare. “With GYANT, we created Clare, a friendly and informative virtual assistant that supports patients before and during their care journey. This level of connectivity is critical in times of healthcare crisis.”
Usage rates of the virtual assistant, Clare, have significantly increased since adding GYANT’s COVID-19 solution. Clare had 14,000 interactions about COVID-19 in the first two days since her coronavirus update.
In addition, 85 percent of patients using Clare report a positive experience.
The COVID-19 Emergency Response Assistant will continuously update based on guidelines from the Centers for Disease Control and Prevention and the World Health Organization.
GYANT, the patient connection and relationship management company, drives more meaningful patient-doctor engagements while improving care utilization and pathways. Leveraging its customizable, artificial intelligence-enabled platform, which integrates into any EHR system, GYANT creates easy to navigate and enjoyable experiences for patients that equate to cost and time savings, and improved patient conversion rates for health systems. GYANT’s unique combination of deep intelligence, physician oversight and a human-driven, empathetic approach allows health systems to solve for traditional complex care issues, ensuring that patients receive the right care – anytime and anywhere, increasing engagement, trust and loyalty along their entire healthcare journey.
About OSF HealthCare
OSF HealthCare is an integrated health system owned and operated by The Sisters of the Third Order of St. Francis, headquartered in Peoria, Illinois. OSF HealthCare employs more than 23,600 Mission Partners in 147 locations, including 14 hospitals – nine acute care, four critical access – with 2,097 licensed beds, and two colleges of nursing throughout Illinois and Michigan. The OSF HealthCare physician network employs more than 1,500 primary care, specialist and advanced practice providers. OSF HealthCare, through OSF Home Care Services, operates an extensive network of home health and hospice services. It also owns Pointcore, Inc., comprised of health care-related businesses; OSF HealthCare Foundation, the philanthropic arm for the organization; and OSF Ventures, which provides investment capital for promising health care innovation startups.