Revation Systems, a leader in cloud-based, compliant messaging and communications, announced advancements to their unified communications platform, LinkLive, that provides digital-first capabilities to healthcare organizations. LinkLive gives healthcare providers a dynamic, safe, and secure means for digital patient engagement through virtual channels in one centralized solution to improve the employee and patient experience.
As a result of the pandemic, healthcare organizations of all sizes are quickly adapting to significant changes in a variety of areas from location to systems and revenue that have exposed critical gaps in operating models. Further propelled by the COVID-19 pandemic, healthcare organizations have been further tasked with reducing costs while improving care, enhancing internal and external collaboration, and ensuring critical patient touchpoints remain secure.
“We have seen three core experiences refining digital patient engagement since the start of the COVID-19 pandemic, the first being a rise in mobile and remote experiences. Second, patient transfer teams are now looking to deep EMR integrations to automate and simplify patient transfers. Lastly, organizations are working to provide more flexible access to care by way of a combination of remote and in-person visits.
“Our goal was to take a big step in meeting all three of these needs and prepare for what will come next,” said Perry Price, CEO of Revation Systems.
Revation has introduced three new and improved platform enhancements that meet the dynamic current and future demands of healthcare organizations.
- Digital Agent Experience: This year, Revation is bringing a new and improved, web-based experience to their digital customer service platform, LinkLive. Recent improvements are targeted towards solving critical workflows central to healthcare organizations today as well as providing for deep integrations with critical healthcare applications, like EMR solutions. LinkLive improves the daily operations and complex workflows of today’s healthcare organizations.In one example, for patient transfer teams, patient data is shared through an EMR integration, eliminating unsecure forms of patient data sharing, like faxing, while enabling agents to handle 3 or 4 transfer requests simultaneously. LinkLive’s dynamic ad hoc conferencing capability eliminates conference bridges and callbacks while giving agents visual access to all sessions to decrease the time it takes to transfer and admit a patient.
- Digital Office: Revation introduced a digital office solution, CMyServices, which provides pharmacists, sales representatives, case workers, and providers with a safe, secure means for patient or member engagement on a variety of channels, in one centralized, easy to access portal. This allows organizations to reduce complexity while also replicating the experience of a physical office. The solution is fully integrated with market leading EMRs and utilizes Revation’s new web-based digital customer service experience. CMyServices is available as a stand-alone service and is also available to existing LinkLive users.
- Mobile Worker 2.0: Revation’s Mobile Worker solution provides frequently on-the-go case workers with the tools they need to communicate on-site efficiently and securely, all from one integrated application. This solution incorporates EMR and CRM data to automate workflows and associate communications with patient and agent data. Revation’s Mobile Worker application will be available on any Apple or Android mobile device.
The initial usage of these product enhancements has garnered positive feedback with Revation’s customer base.
“At UnitedHealthcare Community & State, we have broadened our capacity for care management through our partnership with Revation. Together, we developed UHC Care Support leveraging Revation’s CMyServices technology, a safe and secure virtual care management platform that enables proactive healthcare by promoting the right care at the right time and reducing complexities. UHC Care Support allows care team members to communicate with members and can also include loved ones, a physician office or pharmacy, and a resource for language translation. All of these pieces allow our care staff to promote more opportunity for healthy members,” said Jacki Porter, Medicaid Clinical Programs at UnitedHealthcare Clinical Capabilities.
About Revation Systems
Revation Systems , founded in 2003, makes and secures intelligent customer connections to help people live healthier lives. The company develops electronic messaging application services, using its unique SAFEc architecture to create the first all-in-one system that provides secure, encrypted communications for all mediums: live-chat, email, instant messaging (IM), IM hunt groups, SMS, real-time Voice over IP and video. Additionally, the company is the first to offer ‘presence’ capabilities, which alert customers real-time to service personnel’s availability. This is important to the marketing, sales and support center functions of contact centers. LinkLive products are compliant with GLBA, SEC, Sarbanes-Oxley and HIPAA requirements for logging, privacy and security.