Indonesia has become the first country in the world to deploy InterSystems IntelliCare, an AI-native Electronic Healthcare Record (EHR) system that frees clinicians from screens so they can focus on people. This leap has earned InterSystems the Indonesia Technology Innovation of the Year – Healthcare Technology award at the Asian Innovation Excellence Awards 2025.
The Asian Innovation Excellence Awards, organised by Asian Business Review, recognise innovations that deliver measurable results, address critical challenges, and drive meaningful progress across industries. InterSystems’ recognition in the Healthcare Technology category reflects the company’s long-term commitment to improving care delivery and patient outcomes through intelligent, data-driven systems.
This recognition is rooted in a universal truth of modern healthcare that technology should serve people, not the other way around. Across hospitals worldwide, clinicians are burdened by complex systems and data entry. InterSystems set out to change that dynamic, using AI to remove administrative barriers and help doctors refocus on what matters most: their patients.
As a data technology provider managing over one billion healthcare records globally, InterSystems launched IntelliCare earlier this year and has quickly achieved a major milestone with the world’s first live deployment of IntelliCare at EMC Healthcare, a leading hospital group in Indonesia. Built on InterSystems’ TrakCare Electronic Health Record system, which is trusted by600+ hospitals worldwide, IntelliCare is a next-generation EHR with AI at its center. It includes a comprehensive portfolio of AI-enabled clinical, administrative, revenue cycle management and departmental modules. With IntelliCare AI capabilities, the clinicians can focus more on patients with less documentation burden, care teams can deliver a better patient experience, and the healthcare organizations can improve operational and financial performance.
Indonesia’s Leap Forward in Digital Health
Indonesia’s healthcare system continues to face familiar challenges, such as fragmented hospital systems, disconnected patient data, and time-consuming administrative work that reduces the time doctors can spend with patients. At the same time, the country is accelerating its SATUSEHAT initiative, a national digital health framework designed to achieve interoperability across hospitals, laboratories, insurers, and public health systems.
To bridge these challenges, InterSystems delivers a combination of technologies that bring data together for efficieny and better patient outcomes. The first is IntelliCare, an AI-native electronic health record (EHR) that automates clinical documentation, streamlines workflows, and returns valuable time to clinicians. The second is InterSystems IRIS for Health, a data platform that powers IntelliCare and allows medical data to flow securely across hospitals, laboratories, insurers, and government systems to support population health initiatives in the aging era.
Together, these innovations make Indonesia the first country in the world to implement an AI-native healthcare system at a national scale, positioning the country as a regional leader in digital health transformation.
InterSystems healthcare solutions enable healthcare data to flow securely across hospitals, laboratories, insurers, and government systems to support population health initiatives in the aging era.InterSystems technology is trusted by leading healthcare organizations and local IT providers, including EMC Healthcare, Prodia, Tzu Chi Hospital, EKA Hospital, Pondok Indah Group, Asia One Healthcare and Bali International Hospital, to modernize care delivery, improve interoperability, and enhance patient outcomes.
To ensure that every implementation reflects Indonesia’s healthcare environment, InterSystems collaborates with local technology partners such as Zi.Care, ICS Compute, and BitHealth. Through these partnerships, InterSystems aligns with the Ministry of Health’s priorities for connected, patient-centered healthcare, ensuring that each deployment is scalable, sustainable, and designed for long-term national impact.
Real-World Results from EMC Healthcare
At EMC Healthcare, part of the EMTEK Group and the world’s first adopter of IntelliCare, results from early pilots show tangible, measurable improvements:
- 75% reduction in clicks (from 8 to 2) for retrieving lab results, enabling faster decision-making and smoother workflows.
- Data completeness increased from 68% to 98% across its hospitals.
- 7 EMC hospitals deployed EMR within 18 months after first hospital go live, one of the fastest rollouts of its kind.
- Over 700 clinicians now supported by IntelliCare’s AI-driven documentation and data retrieval.
“At EMC Healthcare, we believe technology should not hinder a doctor’s work,it should strengthen it. We All aware today’s EMR’s challenges, EMRs have interrupted clinicians during assessments as they switch screens and search for data. Yet the essence of clinical work is connecting the dots that means seeing the full picture while staying focused on the patient. With AI Ambience and AI Assistant, we can close that gap. Doctors can remain on a single assessment screen, ask AI for what they need, and receive clinical information in real time without breaking their train of thought. This is not just a tech upgrade,it reflects our deep understanding of frontline burdens and gives clinicians the space to think, analyze, and care for patients with full attention.,” said Dr. Bella Desra Andae, Chief Medical Informatics Officer, EMC Healthcare.
“With AI at its core, IntelliCare enables providers to spend more time with patients and less time on paperwork. This award proves that healthcare innovation isn’t about adding more technology, it’s about making technology invisible, so human care comes first,” added Luciano Brustia, Regional Managing Director, Asia Pacific, InterSystems.
Before IntelliCare, clinicians often spent valuable minutes typing notes. Now, AI listens, transcribes, and learns, allowing doctors to look their patients in the eye again.
At EMC Healthcare Jakarta, IntelliCare’s AI now captures the patient-doctor conversation (with consent), generates structured medical notes, and prepares billing automatically. The patient leaves with a prescription and the reassurance that their doctor was fully present.
“Our goal at EMC has always been to combine the highest medical standards with meaningful patient relationships. IntelliCare helps us achieve that balance, technology behind the scenes, people at the center,” said Jusup Halimi, President Director, EMC Healthcare.
More Than an Award, A New Responsibility
For InterSystems, this award is not the finish line but the starting point for broader impact. Moving forward, the company is committed to:
- Expanding IntelliCare’s implementation to more hospitals and health networks across Indonesia.
- Collaborating with government and industry partners to strengthen the national health data ecosystem.
- Sharing Indonesia’s success story with other Asia-Pacific countries accelerating their digital health transformation.
“This award strengthens our direction, but it also deepens our responsibility. Technology must continue to help doctors do what they do best: care for people. Our mission now is to extend that impact to more hospitals and more patients,” said Luciano Brustia.
