Mobile-first app to help reduce patient harm, readmissions, care delays and financial barriers
Altera Digital Health, a global health IT leader, on 25 June 2025 announced the launch of Sunrise™ CarePath, a mobile patient engagement platform designed to close communication gaps and reduce adverse events, readmissions and financial barriers. Fully integrated with the Sunrise™ EHR, Sunrise CarePath delivers capabilities including real-time secure messaging, self-scheduling, patient notifications and appointment reminders, and online billing integration. Sunrise CarePath, compatible with version 22.1, is now generally available to mid-size hospital and health system clients.
Research suggests approximately 20% of patients experience adverse events within three weeks of hospital discharge, many of which are preventable. To bolster patient-provider communication, during and beyond the critical post-discharge period, Sunrise CarePath includes on-demand messaging that connects patients to care team members. Enabling patients to quickly clarify discharge instructions and report side effects in real time will help prevent avoidable emergency department (ED) visits and readmissions while also supporting patient confidence and continuity of care.
Sunrise CarePath also offers instant appointment management and intelligent rescheduling/cancellation capabilities to help reduce missed appointments hindering proper medication management, timely interventions, care quality and hospital revenue. To further empower patients and encourage care plan adherence, Sunrise CarePath includes notifications for new health data and appointment reminders customized to the patient’s communication preferences. Additionally, Sunrise CarePath integrates with hospital bill pay pages, enabling patients to pay medical bills in a paperless, convenient and secure manner. This removes friction from the patient financial experience and speeds up revenue collection, while also reducing administrative burdens for healthcare organizations.
“When patients can’t easily message their care team, manage follow-up appointments or stay on track with medications, adverse events are inevitable,” said Jay Adams, Executive Vice President and General Manager for Sunrise, Altera Digital Health. “Sunrise CarePath gives hospitals powerful tools to close these gaps—helping clinicians protect patients and drive better outcomes after discharge. This level of engagement is key to delivering truly patient-centric care.”
About Altera Digital Health
A global healthcare IT leader, Altera Digital Health develops and elevates technology to bring next-level healthcare within reach. Altera’s approach to our solutions is changing the way healthcare is delivered—we see the summit of what healthcare can be, but rather than total transformation, we’re focused on helping organizations take the steps they need to get there. Altera designs digital health services that lead healthcare to a higher place, while we guide those we partner with, all along the way.