HonorHealth Complete Care – first model of its kind in Arizona – opens in Surprise


HonorHealth, a leading Valley healthcare system serving 1.6 million people in the greater Phoenix and Scottsdale area, announced the opening of their latest healthcare facility, HonorHealth Complete Care, in Surprise.

The new location at 16575 W. Waddell Road, is a dual care retail model that provides convenient access to a full-service Emergency Room and Urgent Care under one roof. HonorHealth has partnered with Intuitive Health to build the 12,000 square-foot space that includes full X-ray, CT scan and laboratory testing capabilities.

The $12 million facility offers a new healthcare experience that helps take the guesswork out of where to seek care when feeling ill or for an injury. Patients seeking care at an HonorHealth Complete Care facility are billed only for the level of services they receive rather than on the location of their care – saving millions of dollars in unnecessary ER visits. Additionally, by providing both urgent and emergency care under one roof, patients will benefit from reduced wait times which will allow them to get the treatment they need and get them back to their lives quicker than traditional emergency room models.

“Dual emergency and urgent care facilities eliminate the need for patients to self-diagnose the severity of their health concerns before selecting the most appropriate medical center for care.” said Todd LaPorte, CEO of HonorHealth. “We are excited to partner with Intuitive Health to bring this concept to Arizona.”

“This location is the first in the Valley to offer this type of care, and we’re confident that this level of customer-centric service will be welcomed by this community.” said Thom Herrmann, CEO of Intuitive Health. “Our philosophy is built on a patient-centric perspective where patients are ‘wowed’ at every point in their journey.”

The location is open 24-hours a day, seven days a week, and is staffed with board-certified physicians and advanced practitioners. The urgent care services are available from 7 a.m. – 9 p.m. and emergency room services are open 24 hours a day.