Optimum Healthcare IT Opens Managed Services Office in Duluth, MN


Optimum Healthcare IT, a Best in KLAS healthcare IT consulting services company announced that the company is expanding into Duluth, Minnesota by opening a Managed Services office center to support their electronic health record (EHR) Managed Services division. Duluth was voted Outside Magazine’s 2014 “Best Town to Live in the U.S.

Optimum’s Managed Services division partners with healthcare organizations looking to reduce the cost of supporting the EHR platform from Epic Systems Inc., the most commonly used EHR system in the United States. The office center in Duluth will complement the large volume of Optimum staff currently work-from-home based throughout the country. The Duluth operation will host EHR service desk agents and a team of analysts providing application support to the Epic EHR system. Expansion of the office center will be rapid with increased service contracts and transition of work from virtual staff to the co-location.

In contrast to other consulting firms, Optimum believes in domestic rural outsourcing as opposed to offshoring. “There is ample opportunity for healthcare organizations to leverage outsourced labor in support of their EHR systems, but offshoring is clearly not the answer, I’ve learned that first-hand as a former CIO and direct consumer,” said Dan Critchley, CEO of Optimum Healthcare IT’s Managed Services division. “This work can and should be supported domestically because these healthcare systems are much more complex than those in other industries such as finance, energy, education, and the like; Not to mention the criticality of the operations they support. We thoughtfully partner with our clients as opposed to taking over for them. Duluth presents us with an ideal labor market for our co-located office center.”

Be sure to read the article about our expansion in the Duluth News Tribune.

About Optimum Healthcare IT
Optimum Healthcare IT is a Best in KLAS healthcare consulting services company based in Jacksonville Beach, Florida. Optimum provides world-class consulting services in advisory, implementation, training and activation, Community Connect, analytics, security, managed services, laboratory services, and ERP – supporting our client’s needs through the continuum of care. Our excellence is driven by a leadership team with more than 100 years of experience in providing expert healthcare staffing and consulting solutions to all types of organizations.

Visit www.optimumhit.com or call 1.904.373.0831 to find out how your organization can take advantage of our solution offerings.