WebMD Health Services today announced two executive appointments to lead its sales and customer service organizations. John Harrison, who joined the Company in March 2015 as head of Client Delivery, has been named Senior Vice President, Customer Experience. Donna J. Geringer, a leader at driving new business development, client retention and revenue growth in the health insurance and medical services industries, has joined as Chief Client Officer.
They will each report to Ben Slocum, CEO of WebMD Health Services.
WebMD Health Services is a health and wellness management platform that is committed to helping its customers' employees and health plan participants make smarter healthcare decisions, lower their healthcare costs, and improve health outcomes.
"WebMD Health Services is focused on developing innovative, solutions-oriented products and services that empower consumer decision-making and motivate positive action," said Slocum. "John and Donna's extensive experience and proven leadership bring important perspectives to our entire team."
John Harrison, Senior Vice President, Customer Experience
Harrison has spent more than 20 years in client experience, building and transforming teams that deliver results-driven strategies on behalf of customers. Prior to joining, he was Executive Vice President Operations, Product and Client Experience at MobilePaks, a startup focused on providing sales tools based on retention science. Previously, he was Vice President of Client Experience at Webtrends and President of Client Services at Yesmail. He also held senior product and client service positions at @Once, GeoTrust, and Symantec.
Donna J. Geringer, Senior Vice President, Chief Client Officer
Geringer has driven new business development, client retention and revenue growth for large health insurance and medical services organizations in the commercial payer and public sector markets for more than 25 years. Prior to joining, she was Senior Vice President, Sales and Exchange Development for Davis Vision, Vice President, Growth and Business Development at KEPRO, and served in leadership sales positions at Ingenix, Aetna National Accounts, Anthem Blue Cross and Blue Shield and WellPoint, Inc.