Lumeon, the leader in care automation, announced that two of its solutions – its Patient Appointment Reminders and its Virtual Care and Telehealth Solutions – are available in the Epic App Orchard. Health systems utilizing Epic can seamlessly connect, coordinate, and automate patient journeys extending the workflow to wherever the patient is located.
As today’s new normal pushes health systems everywhere to transform their care delivery models, Lumeon’s Virtual Care and Telehealth Solution, now available in the App Orchard, enables providers to quickly configure and deploy virtual care experiences focused on surgery, patient access and population health. It delivers a remote-first care experience, orchestrating tasks and activities across patients and care teams, ensuring timely decisions, coordinated care journeys, and increased team capacity.
Lumeon’s powerful automation engine retrieves patient operational and clinical data from Epic ensuring that everyone involved in patient care is not only informed, but actively involved in the same process – from the delivery of digital pre-operative assessments, patient-specific education and instructions, to post-discharge care coordination, remote home monitoring, and more.
This complements Lumeon’s automated patient appointment reminders solution, already available in the App Orchard, increasing appointment attendance and reducing no-shows. It does this by providing real-time, personalized, and interactive reminders via SMS text message, voice, or email, taking into consideration each patient’s consent, language, and communication preferences. The solution escalates non-responding patients or patients who cancel to the contact center, while capturing detailed analysis of appointment status to allow the Epic scheduling system to be updated in real time.
“Today’s health systems are aiming to streamline their care delivery processes and create new, hybrid care delivery models, where patients are more engaged in their care, while care teams are optimized for productivity and responsiveness,” said Robbie Hughes, Lumeon founder and CEO. “Lumeon extends beyond the health system, to wherever the patient is, so that providers can predictably operationalize plans of care that guide patients and care teams down the most efficient path to the best outcome.”
Hughes continued, “By bringing our solutions to App Orchard and making them more accessible to many health systems, we are another step closer toward Lumeon’s vision of becoming the agility layer around EHR systems, connecting and coordinating personalized patient experiences across care settings.”