Medical Solutions and Alliance Health Group launch 24/7 virtual GP service


Private provider of remote GP services in the UK and Republic of Ireland, Medical Solutions, has enhanced its partnership with Alliance Health Group (AHG) with the roll-out of ‘GP24’, a 24/7 virtual GP service.

Medical Solutions has worked with AHG, since 2014, providing its GP service to employees within its client base who are part of a private healthcare plan managed by AHG.


GP24 is now available to 48,000 UK-based employees of Mitie, a UK-based facilities management and professional services company.

This comes after the launch of GP24 to 4,800 staff at Anglian Water Group, which supplies water and water recycling services to customers in the east of England and Hartlepool.

This service will provide employees with access to a GP by phone for diagnosis, advice, private prescriptions and referral letters via an app, 24/7, seven days a week. Online video-consultations with a GP are available between 8am and 10pm, seven days a week.


Earlier this month, Medical Solutions partnered with Cirencester Friendly to launch GP24 for the society’s income protection members. Amongst the many competitors launching virtual GP services during the pandemic is London-based virtual care provider, Medefer, which landed £10m in a funding round to develop its tech platform for doctors to conduct virtual visits.


Paul Nattrass, commercial director at Medical Solutions, said: “During these challenging times, this will give those employees the reassurance that they can access expert medical advice and support anytime, anywhere. For employers, enabling staff to have prompt access to expert medical advice helps to keep them healthy, engaged and productive at work.”

Neil Howlett, CEO at Alliance Health Group, added: “At AHG we aim to provide our clients with flexible and bespoke private healthcare solutions that focus on employee needs and client value. We believe that fast and efficient access to the right medical support is key to attaining the best clinical outcomes for our patients. Our partnership with Medical Solutions provides us with an even broader portfolio of services targeted at helping patients access care in their time of need.”