HealthHub Patient Engagement Solutions and Voyce are pleased to announce a partnership that enables healthcare access for underserved demographics in Canadian hospitals by eliminating language barriers between hospital staff and patients.

Voyce is a virtual on-demand language interpretation service that delivers immediate, seamless, and secure access to interpreters. HealthHub Patient Engagement Solutions is the provider of myHealthHub, a digital patient engagement platform built for healthcare in Canada. It empowers patients to actively participate and manage their own healthcare plan and helps clinicians focus on providing care. Partnering with HealthHub’s digital platform, myHealthHub, Voyce is now able to broaden the types of services the portal allows healthcare providers to give to their patients. The integration of Voyce software to myHealthHub will offer healthcare providers and patients easy access to interpreters 24/7 in over 235 languages and dialects on a platform that’s encrypted and secure. The scope of impact is nationwide since myHealthHub platform is used across Canada by healthcare providers.

“Canada is one of the most diverse countries in the world. We respect the incredible diversity of people here and realise that not all people are able to speak English or French fluently. Voyce is a critical tool to ensure these people are still able to get the care they need,” said Voyce CEO Andrew Royce. “Health equity can be actualized through providers’ use of the best tools available. Voyce ensures conversations can be started, consent can take place, and the little nuances that are so central to a patient experience are recognized, not ignored.”

Digital health technology in Canada is transforming the way hospitals operate and we have witnessed this evolution accelerate by the COVID-19 pandemic. From the outset I knew this partnership was a great fit for the company. myHealthHub is designed to enable patients to manage their care while meeting the needs of the healthcare provider, and the hospital. We saw an opportunity to help provide all Canadians with equal access to care through our platform myHealthHub, that is already at the bedside for so many patients across Canada,” said CEO of HealthHub Patient Engagement Solutions Larry MacGirr.

A study by Health Canada found that, “those facing language barriers also face increased risk of medication errors and complications, and adverse events. The rights of limited English proficient patients to informed consent and confidentiality are often not protected.” The first pilot hospital to offer the service to its patients will be announced in late Spring.

Voyce and HealthHub believe that, when patients are provided with the right information, they become better informed, more empowered and more engaged in their own care – all of which leads to better health outcomes and a more efficient healthcare system.

About HealthHub Patient Engagement Solutions
Headquartered in Mississauga, Ontario, HealthHub Patient Engagement Solutions help Canadian hospitals engage their patients and transform their experience through our digital bedside patient engagement platform. We’re proud healthtech advocates, partnering with Canadian healthcare leaders, empowering patients to play an active role in their care and providing clinicians with real-time access to information. We’re driven by our passion to help deliver the best care and experience possible.

About Voyce
Voyce is a technology company deeply committed to helping people in need facing language barriers, enabling them to easily and quickly communicate and get help. Voyce provides access to a language interpreter through a mobile app, telehealth platform, the web, and phone in 235 languages including American Sign Language. Thousands of providers use Voyce to speak clearly and safely, eliminating miscommunication. Voyce’s mission is to bring people together regardless of what language they speak.

Oxford University Hospitals (OUH) NHS Foundation Trust has partnered with software company DrDoctor to give all patients the option to view their hospital appointment letters online.

Digital letters were trialed at the trust’s dermatology service and its success has lead to the service being rolled out across more departments. In order to benefit from the service patients need to ensure the trust as a mobile phone number for them. When a letter has been prepared for them, patients will be sent an text message to alert them that it is ready to view online.

An NHS link in the message will direct patients to a DrDoctor Patient Portal where they can view and download letters, which will also be stored online for future reference. Patients can choose to receive all their future letters digitally if they wish to do so.

David Walliker, chief digital and partnership officer at the trust, said: “We are very excited to see this new system rolled out across our whole trust.

“Aside from the convenience for our patients of being able to access their letters in digital form, there will be a significant environmental benefit, which contributes greatly to our aim to become a sustainable organisation for the future.”

If a letter is not opened and viewed, the trust will send a text reminder 24 hours later. After 48 hours, if the letter has still not been viewed, a paper copy will be sent by post.

Patients can also change their mind and reply ‘STOP’ to the next text message to opt out of the system. Craig Lister, the trust’s elective access services and systems manager, added: “With digital letters, patients receive their appointment information much quicker, and this has been very reassuring for them.

“The new digital systems have also increased efficiency, and our team feels very positive about supporting the Trust in its move towards paperless solutions.”

Oxford University Hospitals join Doncaster and Bassetlaw Teaching Hospitals (DBTH) NHS Foundation Trust which went live with DrDoctor in 2019.

Health Catalyst, Inc., a leading provider of data and analytics technology and services to healthcare organizations, announced the launch of the new Healthcare.AI™. Created to address healthcare business opportunities and challenges across revenue, cost, and quality, the Healthcare.AI suite of augmented intelligence (AI) products and services will significantly expand the effective use and use cases of AI in healthcare.

Healthcare leaders face an unprecedented list of increasingly unique business, clinical, financial, and operational challenges; the ongoing implications of the global pandemic; the new government-mandated Price Transparency Rule and other regulations; overcoming inequity, and an industry-wide shift in care delivery models, making data-informed decision making more crucial than ever.

To address business, clinical, financial, and operational challenges, healthcare organizations have historically turned to transactive predictive modeling, a version of AI that was quickly adopted in the healthcare setting. While the proliferation was positive, healthcare organizations soon realized that self-service predictive models often require tailoring and expert guidance to achieve accurate predictions and results. Further, expert guidance is required to integrate predictive models into workflows, deploy broadly, and sustain positive change. Lastly, transactional predictive models do not address the many other use cases for AI in healthcare.

Jason Jones, Chief Analytic and Data Science Officer at Health Catalyst, said, “I came to Health Catalyst to build what I could not buy from within some of the greatest healthcare organizations in the world—tools and services to improve health and healthcare for people at the hospital bedside, in the boardroom, and at their kitchen tables. In contrast to traditional AI approaches, we designed Healthcare.AI as a new approach to meet the needs of healthcare, enabling better decisions both at the point of care and by those leading system-level change.”

Healthcare.AI significantly expands the potential use cases for AI in healthcare and now supports five levels of healthcare AI analytics.

About Health Catalyst
Health Catalyst is a leading provider of data and analytics technology and services to healthcare organizations committed to being the catalyst for massive, measurable, data-informed healthcare improvement. Its customers leverage the cloud-based data platform—powered by data from more than 100 million patient records and encompassing trillions of facts—as well as its analytics software and professional services expertise to make data-informed decisions and realize measurable clinical, financial, and operational improvements. Health Catalyst envisions a future in which all healthcare decisions are data informed.

Cegedim’s Pharmacy Display enables multi-site pharmacy operators to achieve an omni-channel engagement strategy to protect and grow business while removing unnecessary cost and optimising workforce efficiencies.

Cegedim Healthcare Solutions is pleased to announce the general availability of its new “Pharmacy Display” solution; a stand-alone, complete hardware, software and service-based communications offering for multi-site pharmacy operators designed to overcome five key business challenges as they straddle the NHS service and retail model.

Pharmacy Display comprises the three key elements of: high quality digital displays in-store and in-window which captivate and engage customers; a powerful web-based content management system and scheduling tools which enable the delivery of fresh, relevant and compliant marketing campaigns; and managed content which is created and curated by Cegedim’s Pharmacy Display team which delivers a full range of assets to use in planning and executing marketing plans.

Gianpiero Celino, Clinical Director, Cegedim Healthcare Solutions, comments: “Community pharmacies face multiple challenges as a consequence of their dual role as NHS service provider and retailer, yet getting both right is key to commercial success. Traditional customer communications – be that to highlight new services, achieve NHS compliance, or deliver retail advertising campaigns – have largely been manual, centred around physical window posters or printed material. These are highly static, cumbersome to deliver and resource heavy; simply no longer in keeping with either today’s customer expectations or the need for greater and more agile communications.”

Pharmacy Display has been designed to deliver:

• Flexible and adaptable retail campaigns based on changing consumer demand, by season, by day and by customer demographic;
• Increased customer engagement with eye-catching animations that are relevant to pharmacy services;
• NHS compliance, with less resource intensity and improved aesthetics;
• Improved advertising revenue and commercial opportunities; and
• Workforce efficiencies through the centralising and digitising of communications

Digital Displays

Cegedim has established strong and influential relationships with top-tier manufacturers of digital displays to ensure that Pharmacy Display customers are equipped with the right display solution in every case. Its hardware solution comprises a large and flexible catalogue of hardware, in varying sizes, luminosity and mounting to ensure maximum impact in each setting.

Content Management System

At the heart of Pharmacy Display is Cegedim’s web-based Content Management System (CMS), which provides a feature rich and intuitive solution for planning and executing digital marketing campaigns. This includes a dedicated content library populated with both core content assets and a pharmacy’s own content; content creation and scheduling tools; RSS-feeds for real-time content integration; and monitoring and metrics reporting, essential in evidencing reach for NHS or third party advertisers.

Managed Content Service

Pharmacy Display customers will have access to Cegedim’s created and curated content assets developed to equip pharmacy with ready to use content, including evergreen and seasonal content; awareness campaigns; official PHE & NHS content; retail promotion templates and imagery; and corporate branded features.

Following a market survey of 180 community pharmacies in the UK, Cegedim identified that driving demand for consultations and services is an equal or higher priority to OTC sales for 82% of respondents, while 54% reported having either a basic or non-existent marketing plan, particularly amongst those with less than 20 sites. Only 10% of respondents currently use digital screens, highlighting the opportunity for Cegedim’s Pharmacy Display offering.

The launch of Pharmacy Display follows a comprehensive trial with Weldricks Pharmacy in Doncaster during which in-store and in-window displays were installed to demonstrate the benefits of this solution.

Jackie Steel, Head of Operations, Weldricks said, “We’ve been delighted to work with the team at Cegedim Healthcare Solutions and host the beta trial for Pharmacy Display. As a Pharmacy group, we have long liked the idea of having screens both in store and in the windows of our branches to engage customers with our products and services. Pharmacy Display allow us to do this in a bold, colourful way, allowing informative content and ads to be played. Doing this during the pandemic has demonstrated how important it is to have responsive and agile communication tools in place allowing us to respond quickly and effectively in a fast moving market.”

Gianpiero Celino concludes: “Cegedim is committed to helping our pharmacy customers to harness innovation that is going to add bottom line value to their business. Through discussions with existing customers and our wider market survey, we believe we have developed a complete and compelling offering for UK retail pharmacy in Pharmacy Display.”

Spectrum Health, a not-for-profit, integrated health system based in West Michigan, announced a new partnership with TytoCare, the global health care industry’s first all-in-one modular device and examination platform for AI-powered, on-demand, remote medical exams. The integration of TytoCare into Spectrum Health’s current virtual care offerings enhances the health system’s ability to diagnose and treat patients remotely with in-depth, physical examinations during video visits.

Telehealth has never been more important, with people worldwide isolating and avoiding medical clinics and urgent care facilities to stem the spread of the coronavirus. TytoCare’s FDA-approved handheld examination kit enables users to perform comprehensive physical exams of the heart, skin, ears, throat, abdomen and lungs, which are key for treating many non-acute or chronic conditions. This allows health care providers to gain the vital clinical data they require to monitor, diagnose and treat patients and avoid unnecessary in-person visits.

Using the Spectrum Health app, consumers can connect to their provider for a live, on-demand video visit. During the visit, the health care provider will guide the patient through the examination process using the TytoCare exam kit. Based on examination results, the provider can then make a diagnosis and treatment plan and write a prescription, if needed. Video visits with TytoCare and Spectrum Health are available 24/7.

“We are thrilled to partner with Spectrum Health to help expand its existing video-based telehealth offering by fully replicating an in-person visit from any location,” said Dedi Gilad, CEO and co-founder of TytoCare. “TytoCare is enabling Spectrum Health to provide the telehealth experience people desire today, allowing for more thorough virtual care from the comfort of home, at work or on the go, which is crucial during the COVID-19 pandemic and routine times as well.”

In an initial pilot with Spectrum Health employees and their families, 75% of patients and 100% of health care providers indicated that using the TytoCare exam kit during video visits improved the quality and comprehensive nature of the appointment.

“Spectrum Health is committed to providing an at-home care experience that truly brings the health care provider to our consumers. TytoCare enables us to do just that,” said Darryl Elmouchi, MD, president of Spectrum Health West Michigan. “The COVID-19 pandemic shined a light on the importance of telehealth, yet even when the pandemic is behind us, it will still be critical to provide consumers with convenient and accessible high-quality care in the comfort of their own homes.”

About TytoCare

TytoCare is a telehealth company using AI to transform primary care by putting health in the hands of consumers. TytoCare seamlessly connects people to clinicians to provide the best virtual home examination and diagnosis solutions. Its solutions are designed to enable a comprehensive medical exam from any location and include a hand-held, all-in-one tool for examining the heart, lungs, skin, ears, throat, abdomen, and body temperature; a complete telehealth platform for sharing exam data, conducting live video exams, and scheduling visits; a cloud-based data repository with analytics; and built-in guidance technology and machine learning algorithms to ensure accuracy and ease of use for patients and insights for healthcare providers. Co-founded by Dedi Gilad and Ofer Tzadik in 2012, TytoCare has FDA and CE clearances and has partnered with over 100 major health systems, health plans, and strategic partners in the U.S., Europe, Asia, and Israel. To watch a demo video, click here.

About Spectrum Health

Spectrum Health System, a not-for-profit, integrated health system, is committed to improving the health and wellness of our communities. We live our mission every day with 31,000 compassionate professionals, 4,600 medical staff experts, 3,300 committed volunteers and a health plan serving more than 1 million members. Our talented physicians and caregivers are privileged to offer a full continuum of care and wellness services to our communities through 14 hospitals, including Helen DeVos Children’s Hospital, 150 ambulatory sites and telehealth offerings. We pursue health care solutions for today and tomorrow that diversify our offerings. Locally-governed and based in Grand Rapids, Michigan, our health system provided $550 million in community benefit in calendar year 2019. Thanks to the generosity of our communities, we received $37 million in philanthropy to support research, academics, innovation and clinical care. Spectrum Health has been recognized as one of the nation’s 15 Top Health Systems by Truven Health Analytics®, part of IBM Watson HealthTM.

Yale New Haven Health System, a nonprofit healthcare system with headquarters in Connecticut, and DreaMed Diabetes Ltd., the developer of the personalized, cloud-based diabetes management solution, announces a collaboration to comprehensively assess the real-world use of DreaMed’s Advisor platform in optimally treating and managing people with diabetes. The overall evaluation will involve onboarding 100 pediatric patients with diabetes who will be followed either in person with supplemental virtual visits or entirely in a remote fashion for six months’ duration. It will evaluate the workflow, satisfaction, and financial aspects of adopting AI-based decision support systems, as well as a remote patient monitoring protocol.

Remote medical solutions have taken center stage in recent years, and the continued pandemic has made them a necessity. Such solutions have greatly enhanced our capacity to manage diabetes for people more efficiently, remotely, and just as accurately. DreaMed has led the effort to empower people with diabetes across the globe to have greater control of their own treatment. After taking part in proving the clinical benefit of using the DreaMed Advisor, as was recently published in Nature Medicine, YNHHS and DreaMed Diabetes will explore what it would take to adopt such a solution into a real-world health system. The focus will center on developing efficient workflows alongside optimizing the integration of the DreaMed Advisor into the system’s electronic medical records. Emphasis will also be placed on evaluating provider and patient satisfaction, as well as the overall financial impact.

Utilizing DreaMed’s Advisor Pro platform to create a virtual clinic, this real-world evaluation will assess the onboarding of 100 pediatric patients with diabetes. Participants of the program will receive the benefits of optimization of their treatment regimen either in a fully remote treatment environment or with virtual visits supplementing the standard of care quarterly in-person visits they would have for the duration of six months. Continuous glucose monitor, or blood glucose monitor, data will be integrated with information from patients’ insulin pumps forming the basis for treatment optimizations that will be recommended by the DreaMed Advisor platform, which must be approved by clinicians prior to dispersing the alterations to the patient. During the evaluation, different aspects of the treatment will be measured to assess how effectively they perform compared to conventional methods. This will include gauging satisfaction levels, both from the participant and the provider, as well as factoring in financial considerations, the effectiveness and precision of the treatment, the flow of service, and the ease through which administering changes can be applied.

DreaMed’s Advisor takes diabetes care forward by making the insulin pump and glucose monitoring technology an invaluable element in balancing the condition. The DreaMed Advisor platform offers personalized optimization of insulin therapy management, driven by a technology that runs on artificial intelligence (AI) and algorithms. The platform’s purpose is to assist medical professionals in the management of people with Type 1 diabetes, who use insulin pumps, providing personalized recommendations on how to adjust a patient’s insulin therapy. Recommendations are based on analysis of information derived from CGM, glucometers, insulin pumps, and the use of event-oriented data.

“It’s an exciting time for solutions aimed at managing diabetes, and remote protocols could create a tectonic shift in how we manage the condition,” says Jennifer Sherr, MD, Ph.D., an attending pediatric endocrinologist at Yale New Haven Children’s Hospital and associate professor of pediatrics, Yale School of Medicine. “While persons with diabetes are generating a wealth of diabetes data, the interpretation of this data and optimization of the treatment regimen is often relegated to quarterly in-clinic visits. As insulin needs constantly evolve for youth with diabetes the use of more frequent dose adjustments may help more youth attain targeted glycemia. We identified DreaMed as the most promising platform to improve patient care while holding the potential to also streamline provider workflow and we look forward to seeing how a patient’s life can change for the better over the space of the six-month evaluation period.”

“We’re honored to take part in a collaboration with such a highly regarded health system like Yale New Haven,” says Eran Atlas, Co-Founder and CEO of DreaMed Diabetes. “Having our software utilized as a strategy that allows for both virtual and in-person visits is a necessity in the era of COVID-19 and the future of care, and its use over the span of six months will fully demonstrate how our platform manages the challenges while positively affecting a person’s quality of life.”

Regular eye checks are essential to maintain the health of your eyes and the rest of your body, as the state of your eyes can give clues to the health of other parts of your body. Every two years (or more often if advised by your optometrist or ophthalmic practitioner), get your eyes tested. Various tests will be carried out, and you may be advised that you require glasses to help you see better, but how do you choose the right glasses for your requirements? Here are some tips to make your decision easier.

Single Vision Glasses

Single vision glasses are the most common type of eyeglasses. They are used to help people see things better, either close-up or from a distance. The entire surface of the lens, from edge to edge, is just one prescription and can only be used to help farsightedness or nearsightedness – not both at once. Astigmatism is a condition where the eye is abnormally shaped, and light bounces off it differently than it should. Astigmatism can also be helped with single vision glasses.

Progressive Glasses

Progressive glasses have lenses with two or three different prescriptions over the surface of the lens. This type of eyewear can be worn by people who require clear vision at all distances and don’t wish to swap between a few different pairs continually. So, when it comes to choosing between single vision vs progressive lenses, it would make sense to opt for the latter if you require more than one prescription. Progressive (sometimes known as varifocal) lenses have a gradual shift in the prescription from top to bottom, rather than being separated by a blunt line like in bifocal lenses.  The top part of the glasses is usually used for looking ahead into the distance. The prescription gets stronger towards the bottom of the lens, which is the area used for reading.

Bifocal and Trifocal Glasses

Bifocals are lenses with two different prescriptions in one less, and trifocals have three. An area at the bottom of the glasses called the near segment corrects near vision, and the area above this in bifocal lenses is used for distance vision. Trifocal lenses have a strip between these two areas that is used to correct intermediate vision.

Specialist Glasses

If you spent a lot of time in front of a computer screen, you could purchase blue light glasses that will filter out blue light, which has a short wavelength and can penetrate the eye easily. It has been suggested that this light can damage light-sensitive cells in the retina.

Prescription glasses can also be purchased to be worn when partaking in sports and hobbies such as running, cycling, fishing, soccer, and tennis.  Sports glasses can protect your eyes from debris when cycling or running. Most glasses made especially for cycling are coated with an anti-fog coating as well as one to stop water from beading on the surface of the lenses. If you are keen on fishing, opt for glasses with a high UV coating to protect your eyes from the glare of the sun and water.

There are very few jobs that are more rewarding than a nursing career. Nurses truly are the glue that holds the medical system together. They intercede for their patients, communicate for the doctors, and offer support to both patients and their families alike. Once the decision has been made to become a nurse, the next step in starting your future career, is to decide how far your nursing education will go.

The reasons as to why you should pursue your masters in nursing are virtually endless, but today we will look at three in particular: a greater reach of influence, a higher salary, and an elevated career path. You can read more here.

A Greater Reach of Influence

When you earn your master’s in nursing, you also receive a broader reach of influence and accountability. Besides the new level of respect, from your peers and from yourself, you also can jump into new roles, for example, teaching. After earning your MSN (Master’s of Science in Nursing), others might also begin to see you as an inspiration. When other nurses see your hard work and determination, it can encourage them to continue on with their education as well. 

One of the best side-effects of having a deeper impact, is the effect it has on your community. By furthering your education, you are also furthering your local community. Patients, and their families, who find themselves in your care will also become beneficiaries from your degree. By growing in your medical knowledge, you will be able to give more in-depth care and attention to the medical problems that arise.

Salary Increase

The easiest difference to spot, between an RN or LPN, is the salary increase. The average salary for a nurse with a bachelor’s degree is around $80,000, where as the median salary for a nurse holding a MSN, is $120,000 (according to BLS.gov: numbers reflect nurses working in a hospital). Besides the salary increase, there is also a growing trend in the demand for nurses.

With an expected 26% growth rate, over the next 8 years, there is no worry of a job shortage coming anytime soon. Yet another plus side to earning a master’s in nursing. The nursing field is expanding faster than average; now is the perfect time to continue your nursing career.

Elevated Career Path

Lastly, after earning an MSN, the opportunities for career growth are seemingly limitless. You could decide to grow your knowledge by becoming a nurse practitioner, a nurse anesthesiologist, midwife, and more. When you hold a MSN, you also hold a wide-open future. Your career path can grow alongside your education, and allow your dreams to become a reality. 

Nurses really do make the world a better place. If being a nurse is your dream come true, then set it into motion by earning your master’s in nursing. With the ability to influence others, earn a comfortable salary, and elevate your career path, what is there not to love about earning your MSN.

You must maintain your physical activity so that you stay healthy. The COVID-19 pandemic has made it difficult for most people to remain physically active, directly affecting their health well-being. Since attempting to stay at home, then your daily routine that includes fitness routines has changed significantly. Also as a result of the coronavirus, most students have to stay home and study online, many of them also decided to spend this time and play sports, read books, and for example, when they were busy, students ordered professional math, nursing assignment help or even related to any other subject like physics or biology and received excellent grades. In this article, we explore ways to help us stay healthy as we isolate at home while we practice social distance.

Create a personal gym at home

The majority of the gym centers are not open; however, exercising and staying healthy during the COVID-19 pandemic is achievable while at home. Even if space is a challenge at home, much exercise equipment can give you the entire body workout. You can tone your hamstring, quads, and glutes by utilizing fitness and sunny health upright squat assists trainer available at Buydig.com. Remember to spread out the equipment mat so that you protect the floor of your house from rigorous workouts. If you cannot create time to work out, consider exercising while working on your desk as you use the compact strider tool.

Step it up

During this period of the COVID-19 pandemic, it isn’t easy to achieve the suggested 10000 steps per day since we spend most of our time at home indoors. The good days we could walk to work or even walk during the lunch break are no longer there. Even the extra steps we spend as we walk from the bus stage to the office are all not there now. Even when you can’t walk to the grocery store or go window-shopping at the mall, you can get many ways to walk safely. Rather than sitting down and watching TV or even work for a long hour on a computer, consider taking a jog or a walk in an uncrowded area outside or indoors on a treadmill.

Boost the indoor air quality

Exercising is not the only option for staying healthy. Staying indoors throughout the day can result in the development of respiratory challenges. When indoor air stays for a long time, this leads to the rise in mold circulation in the house and the number of odorless dust mites. Using the air purifier available at Buydig.com, you get a guarantee of breathing clean and fresh air. This device is useful if you have a compromised immune system or have asthma. The air purifier has the potential to protect us from getting sick. During the flu season, an air purifier is a handy device to have in your house.

Keep track of your blood pressure.

It is a fact that the COVID-19 pandemic and all the protocols that accompany its management have led to great pressure on people’s lives. We must learn the mechanism of coping with anxiety and stress that comes with living in the pandemic era. Stress that increases our blood pressure is particularly critical to those struggling with hypertension. With the help of Omron smart gadgets, you can track your blood pressure levels at home. One of the ways of dealing with stress is to exercise.

Learning a bike ride

Practice the prescribed social distance by going alone when you are exercising. There are techniques you can adopt so that you stay safe as you exercise with your friends. Biking allows you to maintain social distance as you exercise with friends.

Prixa, the first Artificial Intelligence-powered healthcare platform in Indonesia, collaborated with Generali Indonesia, one of the leading insurance companies in the country, in releasing a new solution to enhance Generali’s customer experience in health services. This solution adds a new feature, prescription medication purchase and delivery, on the Gen iClick app. The move is set to mark the start of a brighter 2021 for both companies.

Starting from upper left: Vivin Arbianti (CMO Generali),Melissa Karim (Moderator), Jutany Japit (COO Generali), Natali Ardianto (CEO Lifepack), James Roring (CEO Prixa), and Edy Tuhirman (CEO Generali) in Virtual Press Conference of the prescription medication purchase and delivery feature in Dr Leo, Gen iClick App by Generali.

This new feature helps customers access healthcare with 24 hour virtual consultations with professional doctors and now prescription medication purchase and delivery services from within the app. Prixa and Generali Indonesia partner with Lifepack, a digital pharmacy start-up, to make this feature available to all users. The collaboration allows users to submit a prescription, complete the checkout and payment steps, and have the medicine delivered instantly.

Prixa had worked with Generali Indonesia to digitize healthcare through Dr Leo, available in the Gen iClick app, when it was launched in April 2020. Since its release, the app saw a 200% increase of active users. The telemedicine feature itself, provided by Prixa, has a 91% increase in usage since its introduction.

“The prescription medication purchase and delivery feature in Dr Leo is one of a series of innovations that we continue to present to assist and provide convenience for customers in all situations. Through innovative, more complete, and integrated features in the Gen iClick application, our customer’s health access can be much more effective and efficient. And most importantly, keep implementing health protocols so that it is safer for customers to use. These innovations are proof of Generali’s commitment to realizing the vision of becoming a lifetime partner for customers,” said Edy Tuhirman, CEO of Generali Indonesia.

“Through this innovative collaboration, users can also submit online claims seamlessly. To further cater to our users, orders for prescription medication during the first year will be exempted from postage costs.”

The collaboration brings a more pleasant user experience by combining doctor consultation as well as prescription medication purchase and delivery services into one efficient and effective process —all of the processes being done in one app, without the hassle of switching to multiple apps. Combined with one-click insurance claims, users can access these healthcare services through the Gen iClick app at any time. There is no need to worry about setting up an appointment with a doctor or queueing for prescription medication.

The strategic partnership between Prixa, Generali Indonesia, and Lifepack will bring more conveniences to Gen iClick app users using advanced technology and customer-focused approaches.

James Roring, CEO of Prixa, further added, “This collaboration brings us a step closer to realizing our vision of humanizing healthcare. Considering the healthcare challenges that we face and the shifting lifestyle in today’s world, we are pursuing the best digital healthcare experience for our users.

“We hope that our continuing collaboration with Generali will enable better use of technology, which allows us to improve healthcare services for their customers and add value to their health protection offering.”

About Prixa

Prixa is the first Artificial Intelligence-powered healthcare platform in Indonesia that combines a proprietary AI-platform with personalized healthcare features and services. Prixa understands how difficult the challenges users face in accessing good healthcare services, including consulting with the best doctors, gaining a better understanding of living healthily and living a fuller life. At Prixa, we build a health ecosystem that puts users first. Established in 2019, Prixa already has more than 2 million users and has worked with trusted partners from various sectors, including Generali Indonesia, Mandiri Inhealth, Jabar Digital Service (JDS) and more.