Operational Excellence Crossroads: Humans and Machines


The digital disruption in manufacturing creates a dynamic landscape where Operational Excellence (OE) strives for stability, quality and efficiency while continuing to service an increasingly demanding customer.

With a unique, cross-industry perspective, Kepner-Tregoe consulting and training is at home in factories, shipyards, mines and also within global IT, media and telecommunications support operations. Some OE foundations for an increasingly digital operation are outlined below. They draw on our work in diverse, frontline operations worldwide.

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