Close

Philips ranks first in overall service performance and manufacturer satisfaction in 2009 IMV Servic

Note* - All images used are for editorial and illustrative purposes only and may not originate from the original news provider or associated company.

Subscribe

- Never miss a story with notifications

- Gain full access to our premium content

- Browse free from any location or device.

Media Packs

Expand Your Reach With Our Customized Solutions Empowering Your Campaigns To Maximize Your Reach & Drive Real Results!

– Access the Media Pack Now

– Book a Conference Call

– Leave Message for Us to Get Back

Related stories

Medtech Startup Raises $35M in Pulsed Field Ablation

Field Medical by Steven Mickelsen has gone on to...

Embedding Precious Metal Materials in Medical Devices

Applying radiopaque materials within the parts of medical devices...

NHS to Come Up with AI-Enabled Early Warning Systems

The National Health System – NHS has gone on...

Enhancing Robotic Surgery Precision: Millisecond Challenge

In the high-stakes world of surgical robotics, every millisecond...

Royal Philips Electronics announced that for the 17th consecutive year customers have rated Philips Healthcare No. 1 in overall service performance in a report titled “Ultrasound All Systems.” Part of the annual IMV ServiceTrak™ surveys, the report covered Radiology/OB-Gyn and Cardiology instruments. The results of the 2009 IMV analysis also showed Philips earned a No. 1 ranking in overall manufacturer satisfaction for ultrasound.  Additionally, customers ranked Philips No. 1 for probability of repurchase.

Philips ranks first in overall service performance and manufacturer satisfaction in 2009 IMV Servicetrak™ Ultrasound Report

Royal Philips Electronics announced that for the 17th consecutive year customers have rated Philips Healthcare No. 1 in overall service performance in a report titled “Ultrasound All Systems.” Part of the annual IMV ServiceTrak™ surveys, the report covered Radiology/OB-Gyn and Cardiology instruments. The results of the 2009 IMV analysis also showed Philips earned a No. 1 ranking in overall manufacturer satisfaction for ultrasound.  Additionally, customers ranked Philips No. 1 for probability of repurchase.

Tom Kirkland, senior vice president of customer services, North America, for Philips Healthcare said, Our service, sales and education teams are continually focused on the customer.  Ensuring the highest levels of customer satisfaction throughout the product lifecycle enables our customers to focus on delivering the best patient care possible.The purchase process is just the beginning; we strive to build a trusted relationship that makes Philips the obvious choice when it’s time to refresh technology.

In an independent survey by IMV Limited, more than 2,500 customers were asked to rate ultrasound systems manufacturers on a broad range of factors across the product ownership lifecycle.  For the “Ultrasound All Systems” report, Philips received top marks in 21 of 36 categories measured in the study, including those of service engineer performance,help desk telephone support, training and ability to drive industry standards.

Latest stories

Related stories

Medtech Startup Raises $35M in Pulsed Field Ablation

Field Medical by Steven Mickelsen has gone on to...

Embedding Precious Metal Materials in Medical Devices

Applying radiopaque materials within the parts of medical devices...

NHS to Come Up with AI-Enabled Early Warning Systems

The National Health System – NHS has gone on...

Enhancing Robotic Surgery Precision: Millisecond Challenge

In the high-stakes world of surgical robotics, every millisecond...

Subscribe

- Never miss a story with notifications

- Gain full access to our premium content

- Browse free from any location or device.

Media Packs

Expand Your Reach With Our Customized Solutions Empowering Your Campaigns To Maximize Your Reach & Drive Real Results!

– Access the Media Pack Now

– Book a Conference Call

– Leave Message for Us to Get Back