Innovaccer and Mastek have announced a strategic healthcare AI partnership across the US, UK, Europe, and the Middle East to advance data integration and workflow automation for healthcare organisations. The collaboration combines Innovaccer’s healthcare AI platform with Mastek’s extensive healthcare transformation delivery experience, including more than two decades of dedicated work on National Health Service (NHS) projects in the UK.
Addressing Fragmented Datasets and Data Governance
The strategic alliance addresses a longstanding challenge for healthcare providers, where patient, clinical, and operational data resides in isolated systems. By linking these fragmented datasets, the joint effort improves data governance and creates unified data structures required to support AI in daily administrative tasks and operational workflows. Under the terms of the agreement, Mastek will deploy and adapt Innovaccer’s healthcare AI platform in existing and new markets, utilizing platform capabilities designed for interoperability and AI agent deployment.
Innovaccer’s platform is currently utilized across value-based care, population health, revenue cycle management, patient access, and operational workflows. The arrangement combines Mastek’s capabilities in platform migration, digital front door services, AI-based chat, and conversational agent deployment with Innovaccer’s specialized AI agents for scheduling and referrals.
UK Expansion and International Delivery Reach
In the UK market, the agreement builds directly on Mastek’s established track record of delivering technology initiatives for the NHS. This provides Innovaccer a dedicated route into a sector where health systems face continuous pressure to modernise legacy data infrastructure while expanding patient access, back-office efficiency, and service coordination. Mastek operates across more than 40 countries with over 4,700 specialists and serves more than 275 healthcare and life sciences customers globally, including providers, payers, pharmaceutical businesses, medical device companies, and public health organisations.
For Innovaccer, this healthcare AI partnership supports expansion across European and UK markets by adding Mastek’s delivery presence to its established footprint in the US and Middle East. The agreement also places Mastek in Innovaccer’s Platinum GSI programme, a partner group of global systems integrators building specialized delivery practices around Innovaccer’s Gravity platform for large-scale digital transformation projects.
Executive Leadership Comments
Umang Nahata, Chief Executive Officer at Mastek, outlined the company’s objective regarding the collaboration:
“Healthcare organisations need AI that is simple, trusted and built on connected data. Our Platinum partnership with Innovaccer strengthens Mastek’s ability to help customers turn healthcare data into actionable intelligence and accelerates our journey to become a leading AI transformation partner for the healthcare industry,” said Umang Nahata, Chief Executive Officer, Mastek.
Abhinav Shashank, Co-Founder and Chief Executive Officer at Innovaccer, highlighted the significance of the integration:
“When leading healthcare-focused global systems integrators independently choose to build their delivery practices around Gravity, it tells the market that this platform is trusted to carry the most complex, high-stakes healthcare transformation programs in the world. Mastek joining our Platinum GSI program is a validation of that, and it gives us something we could not build quickly on our own – four decades of institutional relationships with health systems and governments across three continents. Together, we are bringing autonomous healthcare operations to markets where the ambition has always been there and the right platform and delivery partner have not been until now,” said Abhinav Shashank, Co-Founder and Chief Executive Officer, Innovaccer.
Industry Landscape and Technological Alignment
The partnership aligns with a widespread industry movement toward enterprise-wide data unification rather than isolated software implementations. Many health systems, hospitals, and public health bodies continue to rely on legacy environments that hinder fluid data sharing, limiting the effectiveness of advanced analytics and generative AI applications. Addressing data quality and structure remains critical as adoption of automated agents and operational tools expands across healthcare administration.
By pairing a dedicated data platform with an experienced systems integrator, both companies aim to accelerate digital transformation while resolving data governance hurdles across administrative and operational workflows worldwide.
