Top Tips for Training Your Clinic Staff in NextGen System Workflow


In the past decade, private medical practices and clinics evolved thanks to a surge in workflow design software, such as NextGen. If you are utilizing NextGen programs, such as electronic health record software or practice management systems, you are benefiting from this advanced technology.

NextGen software solutions have simplified tasks for doctors and staff alike, yet these systems are often challenging to master. Many administrative and medical staff members can become confused or overwhelmed while learning to use NextGen EMR software. As a result, learning to use the tool is taking up time instead of saving time.

This is counterproductive, and fortunately, yet your practice can avoid this pitfall by using a few simple training tips for you and your staff if you happen to be having trouble mastering EMR implementation in your practice. If not, following these suggested best practices will still pay off if you decide to implement it in the future.

Ideal Efficiency

If you don’t know what NextGen EMR software is, then here’s a quick rundown. EMR is the abbreviation for Electronic Medical Records, and what EMR software does is condense and manage all patient and administrative data and systematically categorize them. This allows healthcare facilities to run more efficiently.

This also allows for enhanced interoperability and coordination among all involved in the clinic’s administrative and medical operations.

Top Tips for Employee Training

Here are some of the best tips to successfully train your staff in NextGen System Workflow with little to no difficulties:

  • Get Everyone On Board:

    Make sure everyone on the team understands the importance of using EMR, and why they all need to master NextGen EMR to run a more efficient office. Many times staff members accept the new system begrudgingly. Get everyone together and point out the advantages to ensure that everyone is on board. If anyone has any questions, answer them to get on the same page.

  • Incentivize Learning:

    Make the training process engaging, social, and fun. One of the biggest mistakes many private medical practitioners make is implementing the system expecting the staff to use manuals and figure things out on their own. It would help if you made the training process engaging and group-oriented so that no one lags, and the process is fun.

  • Start with the Hardware Basics:

    Before diving into the software and how to use it, you need to start with the basics for using the associated hardware. Staff can become confused due to a lack of training in the requisite hardware, which leads to disruption in the data compilation and distribution.

  • Establish and Emphasize Workflows:

    The primary purpose of implementing a NextGen EMR system in your clinic is to improve the workflow. Make sure you get this point across to your staff, so they understand why it’s essential to operate the system properly. If the system is managed correctly by everyone, you will dramatically increase operational efficiency.

  • Don’t Be Afraid to Hire Help:

    If onboarding NextGen EMR is proving difficult, consider working with outside training consultants. Implementing an EMR system in your practice and using it efficiently are two separate issues. NextGen technical training consultants are the right people to help you do this and provide you with the best results. Hiring them is affordable, and you should hire one if you feel your HER implementation isn’t being productive.

Benefits of Bringing on EMR Consultants

There are a multitude of benefits of hiring professionals for EMR consultation:

  • They’ll help you utilize every feature of NextGen EMR software. EMR consultants can help you, and your staff learn these and unlock the EMR software’s full potential.
  • They’ll provide an outside perspective on your office and identify room for improvement: Sometimes you need a fresh pair of eyes to assess how you’re running things. Aside from not using the software properly, there are many areas with a scope of improvement not related to EMR that the consultants can help you identify.
  • It will save you money in the long run: Having all staff members proficient;y using the software will save a lot of time and money.

All Things Considered

Training your staff in the use of EMR is just as important as implementing it. Operating it successfully is a group effort, so you should ensure everyone knows the basics. If you’re still facing issues, even after that, you might want to consider outside help.