Medcare Hospitals and Medical Centres, a premium healthcare provider under the Aster DM Healthcare Group, has entered into a strategic partnership with InterSystems to implement InterSystems IntelliCare. This collaboration makes Medcare the inaugural healthcare provider in the region to utilize a native AI-first EHR platform. The Memorandum of Understanding (MoU) was signed by Alisha Moopen, Managing Director and Group CEO of Aster DM Healthcare, and Ali Abi Raad, Managing Director of InterSystems Middle East, India, and South Africa. This initiative represents a move beyond standalone AI tools, integrating artificial intelligence directly into the core clinical workflow to improve clinical outcomes and streamline operations across hospitals and clinics.
The implementation of the AI-first EHR platform is designed to alleviate the administrative burden on physicians by automating clinical documentation. By utilizing ambient documentation and natural language interaction, the system allows clinicians to access patient histories and test results more efficiently. Alisha Moopen stated, “We have always believed in equipping our doctors and healthcare professionals with the most advanced technologies and transformative solutions that enable them to put our patients first and ensure the best outcomes for every individual who seeks care with us. With Medcare becoming the first healthcare provider in the UAE to implement a next-generation, AI-first electronic health record platform, we are taking a bold step towards redefining how care is delivered. As the future of healthcare lies in intelligent systems that augment human expertise rather than simply digitise existing processes, we are confident that IntelliCare will empower our physicians and caregivers with advanced tools that reduce administrative burden, unlock meaningful insights, and enable more time to be dedicated to what matters most – our patients.”
Strategic Expansion of Healthcare Innovation
This partnership is a continuation of a relationship established in 2020. Ali Abi Raad noted, “Today’s milestone builds on a long-standing partnership, with Medcare trusting InterSystems as an innovation ally since 2020. Transitioning to InterSystems IntelliCare is the natural, innovation-driven progression of Medcare’s mature TrakCare footprint. This milestone also marks a pivotal moment as the broader Aster DM Healthcare relationship expands beyond the UAE market.” The platform, which has seen success at Indonesia’s EMC Healthcare, is the first unified AI EHR to receive the EU Class IIa Medical Device Regulation certification. Dr. Shanila Laiju, Group CEO of Medcare Hospitals and Medical Centres, commented, “Artificial intelligence is reshaping healthcare globally, and Medcare is committed to ensuring our patients and physicians benefit from the very latest advancements. While many healthcare providers have successfully integrated AI into specific aspects of their operations, IntelliCare represents a fundamentally different approach. As the first healthcare provider in the UAE to adopt an AI-first EHR platform, we are embedding intelligence directly into the clinical ecosystem. This allows our physicians to access insights faster, streamline workflows, and spend more time engaging with patients, ultimately enhancing both clinical care and the overall patient experience.”
This digital transformation effort focuses on providing more personalized patient care by reducing the time clinicians spend on manual data entry. By prioritizing innovation, Medcare aims to ensure that consultations are more engaging and that treatment decisions are informed by a unified record. The system’s future iterations are expected to include an intelligent assistant to further support the management of clinical workflow while maintaining human oversight. This move solidifies Medcare’s commitment to improving outcomes through the integration of advanced data-driven models. The ongoing transition ensures that both caregivers and patients remain at the center of the healthcare experience, fostering a smoother journey from diagnosis to recovery through ambient documentation and a unified record that alleviates the administrative burden. The evolution toward intelligent systems marks a significant milestone in regional healthcare.
