BELMONT, Mich., – AvaSure, a market leader in acute virtual care, is proud to announce the launch of its new Virtual Care AssistantTM. Developed leveraging advanced technology from Oracle Cloud Infrastructure (OCI) and NVIDIA, this innovative solution is designed to improve patient care, streamline clinical workflows, and enhance operational efficiency within hospitals and healthcare systems.
The Virtual Care Assistant, powered by AI, is a transformative tool designed to bridge gaps in communication, prioritize urgent patient needs, and support healthcare teams in delivering timely, high-quality care. This innovation leverages the power of AvaSure’s Intelligent Virtual Care Platform, OCI’s AI infrastructure offerings—including OCI Compute—and NVIDIA full-stack hardware and software tools, including NVIDIA Riva and NVIDIA ACE, as part of the NVIDIA AI Enterprise software platform.
Transforming Patient Care and Clinical Workflows
Hospitals and healthcare systems are under constant pressure to balance patient care with operational demands. Patients often struggle to get timely responses to their needs and clinical staff face overwhelming workloads. The AvaSure Virtual Care Assistant addresses these challenges by enabling patients to directly request assistance virtually, while on the back end helping healthcare providers quickly assess and prioritize those clinical and operational needs.
The AvaSure Virtual Care AssistantTM appears to the patient as an avatar named “Vicky,” but is also an intelligent, AI-driven tool that efficiently triages that patient’s question, need or request based on urgency and importance. Requests are categorized into clinical and operational groups, and the assistant ensures they are directed to the appropriate personnel or team. For example, a patient reporting chest pain is flagged as urgent and immediately routed to the on-floor clinical team, while a request to adjust room temperature is categorized as operational and directed to the maintenance team. All requests are centralized into a dashboard that is centrally managed, allowing hospitals to allocate resources effectively and respond to patient needs promptly.
Driving Breakthrough Innovation with Industry Leaders
“The future of healthcare demands smart, responsive solutions that not only assist clinicians but also improve the patient experience,” said Adam McMullin, CEO of AvaSure. The AvaSure Virtual Care Assistant is our response to the growing needs of hospitals and healthcare teams—enabling a more efficient, organized, and compassionate care environment. By combining the power of AvaSure’s Virtual Care Platform with OCI and the NVIDIA accelerated computing platform, we are delivering a transformative tool that not only empowers healthcare providers to tackle today’s challenges but also sets a new standard for the future of care delivery.”
“We’re committed to helping AvaSure and other organizations improve patient care with AI and cloud infrastructure,” said Mahesh Thiagarajan, executive vice president, Oracle Cloud Infrastructure. “With OCI AI infrastructure, AvaSure will be able to speed up clinical workflows while leveraging OCI’s full-stack protection that is secure by design to accelerate innovation in care delivery.”
“AI is transforming healthcare by enabling smarter workflows that enhance both staff and patient experiences,” said Brad Genereaux, global lead for healthcare alliances at NVIDIA. “With NVIDIA technologies—ACE, Riva, and generative AI—integrated into AvaSure’s Virtual Care Assistant, we empower clinicians with real-time support, allowing them to focus on patient care. This represents a crucial step toward AI-driven virtual care that improves outcomes and enhances the experiences of healthcare providers.”
“We’ve spent countless hours listening to and observing patients, caregivers, and clinical staff to truly understand their unique needs,” said Brad Smith, Principal Product Manager of AI Strategy at AvaSure. “This deep collaboration has allowed us to build a virtual assistant that goes beyond simply responding to requests—it provides critical decision support, helping prioritize what matters most. By leveraging the power of AI, we are enhancing clinical workflows and improving patient care, creating a more supportive and efficient healthcare environment for all.”
The AvaSure Virtual Care Assistant is anticipated to be commercially available in late 2025 and is currently accessible to select development partners, providing hospitals and health systems with a powerful tool to transform patient care.
For more information, visit AvaSure at HIMSS booth 4672 to meet Vicky, the Virtual Care Assistant.
