Summit Health unveils first mobile app for patients

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Offering its patients ready access to primary, specialty and urgent care in the palm of their hands, Summit Health announced today the launch of its first mobile app, known as My Summit Health. Currently available to Summit Health patients through the Apple App Store® (iOS), and the Google Play Store (Android), the new app is essential to an enhanced digital experience for patients and a convenient means for patients to easily connect with Summit Health and CityMD providers and manage their health care needs whenever and wherever they are.

“For Summit Health, it’s all about the patient – improving access to care and providing better care for the patient,” said Jeffrey Le Benger, MD, CEO, Summit Health. “The My Summit Health app is at the heart of our patient-centered focus and in delivering on Summit Health’s uniquely connected kind of care.”

In describing the significance of the app, Regional Chief Medical Officer Daniel Frogel, MD, the lead clinical advisor for the app’s development, said, “We are more closely connecting our patients to their care, ultimately allowing us to help them along their journey to better health. And we’re accomplishing this by placing technology directly in their hands, empowering them to carry their health system around with them everywhere they go.”

The My Summit Health app is centered on a digital-first user interface and experience, while incorporating features that will allow patients and their families the flexibility and convenience to manage their health care needs using technology that is most accessible and familiar to them.

With the initial version of the free My Summit Health app, users can:

  • Find Summit Health providers in Primary Care, OB/GYN, and Behavioral Health
  • Schedule and manage appointments
  • Access on-demand virtual urgent care 24/7
  • View clinical results
  • Find the nearest walk-in urgent care location
  • Complete intake forms ahead of time
  • Choose a preferred pharmacy
  • View bills and make payments
  • Manage contact and notification settings

Over the course of the next year, expanded features to come soon will include the ability to:

  • View visit summaries
  • Access scheduled virtual visits with Summit Health primary or specialty care providers
  • Use an integrated payment experience
  • Send and receive messages with providers
  • View referrals
  • View prescriptions
  • Get care management reminders

Summit Health patients ages 18 and older are invited to download the My Summit Health app now through the Apple App Store® (iOS), and the Google Play Store (Android).

A Patient-Centered Digital Care Model

Summit Health’s Digital Care Model recognizes the importance of adopting new technologies that provide user-friendly options for managing health care, including scheduling appointments. A web-based appointment scheduling tool for Internal Medicine, Family Medicine, Pediatrics, Behavioral Health and OB/GYN practices to schedule in-person and telehealth appointments online is also currently available. Online scheduling offers patients an enhanced customer experience and expanded flexibility in how and when they schedule appointments, using the technology that is most convenient to them—office phone, portal, and now web. The interface prompts patients to select the proper appointment type based on the specific care they need, displays provider availability, and allows them to select and confirm the most convenient appointment date and time.

The Digital Care Model team is taking a patient-centered approach to enhancing all administrative and clinical touchpoints before, during, and after a patient’s visit. The overarching goal is to provide convenient and intuitive self-service tools that integrate with the patient digital app.

About Summit Health

Summit Health is a physician-led, patient-centric network committed to simplifying the complexities of health care and bringing a more connected kind of care. Formed by the 2019 merger between Summit Medical Group, one of the nation’s premier independent physician-governed multispecialty medical groups, and CityMD, the leading urgent care provider in the New York metro area, Summit Health delivers a more intuitive, comprehensive, and responsive care experience for every stage of life and health condition through high-quality primary, specialty, and urgent care.