Richard A. Packer, President and Chief Executive Officer of ZOLL said, since 2000, ZOLL’s customer satisfaction levels for technical support and customer service/delivery process have consistently remained high. This type of consistency year after year clearly demonstrates the importance we place on customer service as we develop products that help advance the practice of resuscitation
The Omega NorthFace ScoreBoard Award recognizes organizations that not only offer exemplary service to their customers, but also center their existence on a deep commitment to exceed all customer expectations.
To qualify for the NorthFace ScoreBoard Award, a company must meet four criteria:
1. Senior management commitment to exceeding customer expectations;
2. Customer satisfaction program that identifies and corrects customer problems;
3. Measuring the level of customer satisfaction with product/service at least twice during a calendar year; and
4. Achieving an overall score of 4.0 out of 5.0 in categories measured.