Connecting hospitals and insurers through an integrated data bridge to enable automated e-claims and next-generation insurance infrastructure.
After years of fragmented systems, slow insurance claims, and disconnected patient data, Thailand’s healthcare and insurance industries are entering a new phase of digital transformation. InterSystems, a global provider of data technology that delivers a unified foundation for next-generation applications across healthcare, finance, manufacturing, and supply chain industries in more than 80 countries, has announced a strategic partnership with DataOne Asia (Thailand), a leading ICT service provider serving the banking, insurance, healthcare, and telecommunications sectors.
DataOne and InterSystems will build a high-performance, AI-ready data bridge that connects hospitals and insurance companies, enabling automated e-claims, seamless data interoperability, and the foundational digital infrastructure required for next-generation healthcare.
The partnership was formed to address the significant data connectivity gap between Thailand’s healthcare and insurance sectors, a long-standing structural challenge that became especially evident during the COVID-19 pandemic. By combining DataOne’s deep expertise and trusted relationships in the BFSI and insurance industries with globally trusted InterSystems healthcare technologies, the collaboration supports the digital foundation for more efficient payment, settlement, and claims workflows across the healthcare ecosystem.
“This partnership is a strategic alliance designed to bridge the significant data gap between Thailand’s healthcare and insurance sectors,” said Pilada Intanate, Chief Operating Officer of DataOne Asia. “Our immediate goal is to enable efficient, automated e-claims processing, while our long-term goal is to build the foundational data infrastructure for a better healthcare system that is ready to support advanced AI and analytics.”
The InterSystems TrakCare® and InterSystems IntelliCare™ healthcare information systems (HIS) provide unified electronic health records (EHR) systems at leading private hospitals in Thailand. Both TrakCare and IntelliCare are built on InterSystems IRIS for Health™, the high-performance data management and interoperability platform that enables large-scale system integration. Globally, over one billion health records are managed by InterSystems technology.
Under this partnership, DataOne is implementing InterSystems IRIS for Health as an open integration hub, providing a shared data repository and interoperability layer that securely connects both InterSystems and non-InterSystems hospital information systems to insurers’ core platforms, enabling secure end-to-end data connectivity to support automated e-claims and insurance workflows across the broader healthcare ecosystem.
Solving Structural Industry Challenges
Thailand’s healthcare-insurance ecosystem has long been constrained by data silos between providers and payers, resulting in slow and manual claims processes, fragmented data, and limited readiness for AI and advanced analytics. This partnership directly addresses those challenges by establishing standardized, interoperable data pipelines across the healthcare and insurance sectors.
The partnership delivers concrete value to all stakeholders. Insurance companies benefit from reduced administrative overhead, enhanced risk and anomaly detection capabilities, and improved underwriting data through automated e-claims. Healthcare providers experience faster reimbursement cycles, reduced staff workload, and improved data-sharing capabilities. Patients benefit from faster pre-authorizations, quicker claims settlements, and significantly reduced paperwork. At the market level, it supports a robust data foundation for future healthcare innovation in Thailand, helping make AI-driven healthcare practical and scalable.
InterSystems’ Regional Health Data & Interoperability Strategy
For InterSystems, the partnership aligns with its broader Asia-Pacific strategy to strengthen healthcare data management, interoperability, and large-scale digital health infrastructure. Beyond EMR systems such as TrakCare and IntelliCare, InterSystems provides enterprise,regional, and national health information exchange and data repository capabilities that enable hospitals and other healthcare organisations to support secondary use of health data, including insurance connectivity, clinical research, health logistics, and population-level analytics. Through this partnership, InterSystems is extending its impact beyond hospital systems into the insurance and financial ecosystem, strengthening digital connectivity across the healthcare and insurance value chain.
Luciano Brustia, Regional Managing Director for the Asia Pacific at InterSystems, said: “Across Asia Pacific, healthcare transformation depends on trusted data infrastructure that supports interoperability and management at scale. Through this partnership with DataOne, we are enabling Thailand’s hospitals and insurers to securely exchange data and build a foundation that supports automated claims today, scalable AI, and advanced analytics in the future.”
Looking ahead, the joint solution is designed to enable large-scale expansion and support future healthcare innovation, predictive analytics, and AI-driven care and insurance workflows. The partnership accelerates Thailand’s transition toward a fully connected, data-ready healthcare ecosystem – strengthening reimbursement efficiency, patient experience, and long-term healthcare system resilience.
