Close
Digital Health & Ai Innovation summit 2026
Medical Taiwan 2026

Celltrion Healthcare to expand COVID-19 testing portfolio to include both antigen and antibody testing kits

COVID-19 testing portfolio to include both antigen and antibody testing kits

Celltrion Group announced plans to expand its diagnostic portfolio for SARS-CoV-2, the virus causing COVID-19, in its efforts to improve access to COVID-19 testing and help prevent the further spread of coronavirus infection worldwide.

Celltrion has completed development of a point-of-care antigen testing (POCT) kit for COVID-19 together with South Korean healthcare company BBB, which specialises in blood testing and lab-on-a-chip technology. The POCT kit is a portable and highly sensitive device for use in rapid point of care testing to support early detection of COVID-19 positive patients in clinical settings.

Promising early results for a prototype of Celltrionโ€™s POCT kit for COVID-19 showed more than 95% sensitivity. The kit uses lab-on-a-chip technology consisting of a microfluidic electrochemical biosensor which aims to give fast and accurate results. The kit is designed to show results within 15-20 minutes, and Celltrion anticipates receiving a CE mark in Europe later this month, ahead of the expected launch in July.

Celltrion has also entered into a distribution agreement with Humasis, a South Korean in-vitro diagnostic company, to distribute and sell a rapid diagnostic test globally this month. This test is a COVID-19 rapid antibody diagnostic test (RDT) kit, which could offer a cost-effective option and can be used by hospitals to confirm patients to be discharged. Celltrion and Humasis will also cooperate in the development of an upgraded rapid antibody diagnostic test and a rapid antigen diagnostic test, for which Celltrion will apply its proprietary COVID-19 antibody- antiviral technology to enhance detection sensitivity. Celltrion plans to leverage its advanced therapeutic technologies to expand the range of co-developed diagnostic devices beyond SARS-CoV-2 to a number of other infectious diseases as it progresses cooperation with Humasis.

โ€œWe are keen to drive early diagnosis of COVID-19 through the availability of our testing portfolio,โ€ said Ki-Sung Kwon, Head of R&D Unit at Celltrion. โ€œWe have successfully built solid partnerships with local device companies that are prominent in the field of diagnostic testing. We are committed to providing flexibility for testing needs as the pandemic evolves, and are using our expertise and past experience developing antibody treatments and targeting coronaviruses to fight this pandemic.โ€

About Celltrion Healthcare

Celltrion Healthcare is committed to delivering innovative and affordable medications to promote patientsโ€™ access to advanced therapies. Its products are manufactured at state-of-the-art mammalian cell culture facilities, designed and built to comply with the US FDA cGMP and the EU GMP guidelines. Celltrion Healthcare endeavours to offer high-quality cost-effective solutions through an extensive global network that spans more than 110 different countries.

Canon Medical Receives FDA Clearance for Compressed SPEEDER Technology for 1.5T MR, Enabling Reduced Scan Times

Canon Medical Expands the Power of AI Across Imaging Modalities

Hospitals and institutions are continually looking for ways to improve diagnostic imaging throughput, especially in todayโ€™s environment where disinfection of systems and rooms in between patients is crucial. Now, with the newly FDA-cleared Compressed SPEEDER technology for Canon Medical Systems USA, Inc.โ€™s Vantage Orian 1.5T MR system, clinicians can speed up MRI scan times by reconstructing full resolution images from under-sampled data through iterative reconstruction, improving throughput and allowing for substantial time in between exams to help clean or disinfect the scanner if necessary.

Scan times for MRIs have historically been a challenge. To reduce acquisition times, Compressed SPEEDER, also available on the Vantage Galan 3T MR system, supports image acceleration and can be used to avoid unfolding error artifacts sometimes seen with standard parallel imaging, or can achieve higher resolution in 2D Fast Spin Echo (FSE) acquisitions. Reduced scan times also enhance patient comfort, which in turn may enable higher quality images by mitigating patient movement caused by patient discomfort during long scans.

Compressed SPEEDER is included in an all-new new version of M-Powerโ„ข software available for the Vantage Orian 1.5T, which also comes standard with Windowsโ„ข 10 and embedded cybersecurity solutions from Canon Medical. Patient data is kept secure with continuous patches and updates from Microsoft, as well as whitelisting functions, which give clinicians access only to applications and processes which have been authorized.

โ€œIn MR imaging, shortening scan times is vastly important for both the patient and physician. At Canon Medical, our priority is to support our customers and their patients by providing them with timely advancements that can impact their outcomes and workflow,โ€ said Jonathan Furuyama, managing director, MR Business Unit, Canon Medical Systems USA, Inc. โ€œWith the help of Compressed SPEEDER along with Windows 10 on the Vantage Orian 1.5T MR system, healthcare providers can offer a quick, comfortable and safe experience for their patients.โ€

About Canon Medical Systems USA, Inc.

Canon Medical Systems USA, Inc., headquartered in Tustin, Calif., markets, sells, distributes and services radiology and cardiovascular systems, including CT, MR, molecular imaging, ultrasound, X-ray and interventional X-ray equipment. For more information, visit Canon Medical Systemsโ€™ website at https://us.medical.canon.

About Canon Medical Systems Corporation

Canon Medical offers a full range of diagnostic medical imaging solutions including CT, X-Ray, Ultrasound, Vascular and MR, as well as a full suite of Healthcare IT solutions, across the globe. In line with our continued Made for Life philosophy, patients are at the heart of everything we do. Our mission is to provide medical professionals with solutions that support their efforts in contributing to the health and wellbeing of patients worldwide. Our goal is to deliver optimum health opportunities for patients through uncompromised performance, comfort and safety features.

At Canon Medical, we work hand in hand with our partners โ€“ our medical, academic and research community. We build relationships based on transparency, trust and respect. Together as one, we strive to create industry-leading solutions that deliver an enriched quality of life.

FDA Grants Breakthrough Device Designation to Thermo Fisher Scientific’s Oncomine Precision Assay to Identify IDH1 and IDH2 Mutations in Low-Grade Glioma Patients

The U.S. FDA has granted Breakthrough Device Designation to Thermo Fisher Scientific’s Oncomine Precision Assay to identify low-grade glioma (LGG) patients with isocitrate dehydrogenase 1 and 2 (IDH1 and IDH2) mutations who may be eligible for vorasidenib (AG-881). The assay, first introduced to the market as a research product in November 2019, is designed to run on the new Ion Torrent Genexus System, the first fully automated next-generation sequencing (NGS) platform with a specimen-to-report workflow that delivers comprehensive genomic profiling results in a single day.

Thermo Fisher recently announced it had expanded its strategic partnership agreement with Agios Pharmaceuticals to co-develop the companion diagnostic (CDx) for vorasidenib, an investigational, oral, brain-penetrant, dual inhibitor of mutant IDH1 and IDH2 enzymes currently under evaluation in the Phase 3 INDIGO study for IDH mutant LGG. Over time, Thermo Fisher seeks to receive premarket approval (PMA) for the Oncomine Precision Assay as a companion diagnostic for multiple therapies, as well as approval for liquid biopsy tumor profiling in lung cancer and solid tissue tumor profiling in multiple cancer types.

“Access to timely, comprehensive genomic profiling data that supports well-informed treatment decisions can be challenging under the current cancer-testing paradigm,” said Dr. Alain Mita, Associate Professor of Medicine, Co-Director of the Experimental Therapeutics Program at Cedars-Sinai Medical Center. “The possibility of having multi-biomarker profiling that is generated onsite and available in about a day is game-changing for the manner and speed in which oncologists are able to determine and prescribe the most appropriate treatment for their patients.”

The goal of the FDA’s Breakthrough Device Program is to provide patients and health care providers with timely access to medical devices by speeding up their assessment and review, while preserving the agency’s statutory standards. Once cleared under PMA, the Oncomine Precision Assay will maximize detection of guideline-recommended biomarkers, such as EGFR, ALK, KRAS, BRAF, ROS1, NTRK, RET, HER2 and others.

When combined with the Genexus System, molecular testing laboratories can generate comprehensive NGS results within the same timeframe as single-gene tests. Additionally, these features set the stage for molecular pathologists in the future to analyze NGS information in parallel with first-line testing modalities, such as immunohistochemistry (IHC).

“Breakthrough designation for the companion diagnostic is a big step forward in our endeavor to ensure that more clinicians can have quicker access to comprehensive genomic information,” said Garret Hampton, president of clinical next-generation sequencing and oncology at Thermo Fisher Scientific. “Receiving this insight at the speed that the Genexus System enables can help expedite patient therapy selection, which is a critical need in the clinic today.”

With its unprecedented speed to results, the Genexus System is positioned to accelerate a broad range of application areas, including oncology, infectious disease, inherited disease and reproductive health, among others. Since its launch in November 2019 as a research only solution, the integrated sequencer has also been enabled to analyze SARS-CoV-2 samples to support epidemiology or contact tracing studies.

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon.

Nanox Signs $48 Million Agreement in Russia and Belarus For Nanox.ARC Medical Imaging Services

Nanox Signs $48 Million Agreement in Russia and Belarus For Nanox.ARC Medical Imaging Services

NANO-X imaging Ltd, a medical imaging technology company, announces it has entered into exclusive distribution agreements for the introduction of Nanoxโ€™s medical imaging services in Russia and Belarus with local distribution partners.

The Nanox System will offer a range of medical imaging services, from 2D X-ray to 3D Tomosynthesis computed tomography and are aimed to be deployed in rural areas for maximum patientsโ€™ outreach. The services are planned to be operated on a pay-per-scan business model at affordable prices for communities of varying socio-economic status.

According to the agreements, subject to regulatory approval and acceptance test clearance, the Distribution Partners will commit to Nanox a combined minimum annual service fee of approximately $48 million over a 3-year term. The service commitment is to be backed by a standby letter of credit in favor of Nanox.

The parties will collaborate on the deployment and operation of 600 Nanox Systems comprised of the Nanox.ARC and the Nanox.CLOUD to provide medical imaging services across Russia and Belarus.

“Nanox is rapidly advancing in contracted deployments of its medical imaging infrastructure on a global basis,โ€ says Ran Poliakine, Founder and Chief Executive Officer of Nanox. โ€œwe plan to reach maximum global coverage over the next 5 years reaching the farthest regions in countries where the population has no access to medical imaging. Our partners in Russia and Belarus share our vision and I am looking forward to our mutual road ahead.โ€

About Nanox:
Nanox, founded by the serial entrepreneur Ran Poliakine, is an Israeli corporation that is developing a commercial-grade digital X-ray source designed to be used in real-world medical imaging applications. Nanox believes that its novel technology could significantly reduce the costs of medical imaging systems and plans to seek collaborations with world-leading healthcare organizations and companies to provide affordable, early detection imaging service for all.

BOGE’s airtelligence provis 3 sets new standards for connectivity & efficiency of compressed air stations

BOGE's airtelligence provis 3 sets new standards for connectivity & efficiency of compressed air stations

With the airtelligence provis 3, BOGE sets new standards for the networked control of compressed air compressors. With the latest version of the intelligent control, an unlimited number of compressors and accessory components can be managed proactively, and based on consumption.

Users can also control any number of compressed air networks via the airtelligence provis 3. A fully-integrated, high-performance industrial PC makes the system into a complete solution that is ready for connection. It is operated via an intuitive touch display or remotely, for example, via a terminal. All machine data can be called up at any time, almost in real time.

The previous airtelligence provis 2.0 controlled interaction of up to 16 fixed or frequency-controlled compressors and a limited number of accessory components. With the airtelligence provis 3, the hardware and software are dimensioned in such a way that unlimited compressors and components can be connected and operated. As Ethernet is used as the communication standard, it is possible to revert to existing IT infrastructures, and fast and simultaneous communication can be carried out between several participants. Thanks to the new Modbus interface module, the airtelligence provis 3 also integrates external compressors straightforwardly.

โ€œTo facilitate communication between products from different manufacturers and for different devices to work safely and reliably, the BOGE control uses the OPC UA open data format. The airtelligence provis 3 can also control different compressed air networks, and this is a new feature on the market,โ€ says Nalin Amunugama, General Manager of BOGE Kompressoren Asia Pacific.

โ€œThe healthcare sector, for example, requires a sterile air network to operate alongside other compressed air networks. And because each network requires separate controls, this can complicate operations. The airtelligence provis 3 offers the optimal solution,” Mr Amunugama reiterates.

The intuitive touch operation simplifies usage: detailed compressor view, profile view or pressure gradient can be seen on the optimised 15.6 inch display. Irrespective of whether it is on the integrated display, or on the PC, tablet or smartphone โ€“ the comprehensive visualisation is web-based and can be called up and operated from anywhere, and is equally clearly presented on any terminal or device. It shows status values almost in real time, as well as consumption flows. A new feature is energy reporting according to the DIN ISO 50001 standard. In accordance with efficient energy management, the user can trace the energy costs for operating the compressors at any time.

Solve any situation independently
The high-performance control algorithms of the airtelligence provis 3 select the optimal combination of compressors and additional components proactively, and based on consumption. This avoids energy-intensive over-compression and optimises operations for load run or idle times.

About BOGE Singapore

As one of Germanyโ€™s oldest manufacturers of compressors and compressed air systems, BOGE KOMPRESSOREN Otto Boge GmbH & Co. KG has more than 111 years of experience in the field. The company is also one of the market leaders in turbo compressors, screw compressors, piston compressors, scroll compressors, complete systems and individual devices. For more than 50 years BOGE has worked with well-known hospital equipment outfitters and manufacturers of medical devices to develop customised yet standards-compliant system solutions for a highly sensitive area: the supply of medical-grade compressed air. With this application, the safety of patients is always a top priority for BOGE. Today, BOGE offers comprehensive services to its international customers and supplies its products and systems to more than 120 countries worldwide.

Siemens Healthineers offers flexible telemedicine solution for healthcare providers

Siemens Healthineers offers flexible telemedicine solution for healthcare providers

With its teamplay myCare Companion software, the company is bringing a new and flexible telemedicine solution to the market that enables remote care for patients with chronic diseases. The teamplay myCare Companion allows healthcare providers to design their own telemedicine programs and flexibly adapt the underlying technology to their needs. The solution is initially used for the care of patients with chronic heart failure. It is in use at the German Heart and Diabetes Center in Bad Oeynhausen under the name โ€œHerzConnectโ€.

A further use for the program during the COVID-19 pandemic: The occupational health and safety medical center at Mannheim University Hospital uses teamplay myCare Companionsโ€™ documentation- and communication components as a โ€œCoronavirus diaryโ€ for clinical personnel in line with the rules from the Robert Koch Institute. The staff records their health status every day and medical officers can respond quickly to any changes. โ€œPreviously we used to receive piles of diaries in paper form, but now everything is nicely arranged for software to analyzeโ€, says medical officer Dr. Margit Eisenbarth. โ€œEmployees can enter their data conveniently via an app or Website. That saves them valuable time, and we get an immediate overview.โ€

โ€œThanks to state-of-the-art telemedicine solutions like teamplay myCare Companion, a large number of patients can be cared for with a relatively low use of employee resources, and the number of unscheduled hospital visits can be reducedโ€, says Wido Menhardt, Executive Vice President Digital Health at Siemens Healthineers. โ€œThat can substantially lower costs and is also conducive to better quality of life for chronically ill patients. Additional uses for the program that make life a little easier for medical officers and clinical employees in the current situation show just how flexible this software is.โ€

Teamplay myCare Companion basically consists of two components: an intuitive smartphone app for patients and a special workstation for medical care providers. Patients use the app to report their health status, wellness, the medications theyโ€™re taking, and their vital parameters to the nursing staff. Among other things, the program helps employees quickly identify patients whose state of health may have worsened. The attending doctors can then decide whether a scheduled hospital visit should be moved forward or if more intensive remote medical care would be beneficial.

Siemens Healthineers not only supplies the software but can also support healthcare providers with the design, installation, and operation of their own telemedicine center. In addition, the company can assist with procurement of the measuring devices needed to monitor patientsโ€™ vital parameters at home (such as scales and blood pressure devices).

This telemedicine solution was developed in a partnership between Siemens Healthineers, the Austrian Institute of Technology (AIT), and TELBIOMED Medizintechnik und IT Service GmbH in Austria. The partners agreed to set up a global sales and development partnership at the beginning of 2020.

About Siemens Healthineers AG
Siemens Healthineers AG is shaping the future of Healthcare. As a leading medical technology company headquartered in Erlangen, Germany, Siemens Healthineers enables healthcare providers worldwide through its regional companies to increase value by empowering them on their journey towards expanding precision medicine, transforming care delivery, improving the patient experience, and digitalizing healthcare. Siemens Healthineers is continuously developing its product and service portfolio, with AI-supported applications and digital offerings that play an increasingly important role in the next generation of medical technology. These new applications will enhance the companyโ€™s foundation in in-vitro diagnostic, image-guided therapy, and in-vivo diagnostics. Siemens Healthineers also provides a range of services and solutions to enhance healthcare providers ability to provide high-quality, efficient care to patients. In fiscal 2019, which ended on September 30, 2019, Siemens Healthineers, which has approximately 52,000 employees worldwide, generated revenue of โ‚ฌ14.5 billion and adjusted profit of โ‚ฌ2.5 billion.

Siemens Healthineers relocates ultrasound headquarters and adds manufacturing to its Issaquah, Washington facility

Siemens Healthineers relocates ultrasound headquarters and adds manufacturing to its Issaquah, Washington facility

Siemens Healthineers announced the establishment of manufacturing operations in the United States at its Issaquah site to supplement its existing overseas manufacturing operations. The companyโ€™s recently renovated Issaquah, Washington site will complete high-level assembly of its ultra-premium ACUSON Sequoia ultrasound system with the capability of supporting other products in its portfolio.

Effective May 11, the Siemens Medical Solutions, USA, Inc., Ultrasound business has changed its Headquarters/Legal Manufacturer site from its current location in Mountain View, California to its existing facility located at 22010 S.E. 51st Street, Issaquah, WA, 98029. The Silicon Valley office in Mountain View remains in operation and will become a satellite office to continue leveraging local talent.

โ€œEstablishing manufacturing capacity will benefit our customers through enhanced responsiveness, additional production flexibility and improved order to customer delivery time,โ€ said Bob Thompson, Head of Ultrasound, Siemens Healthineers. โ€œMoving the headquarters to Issaquah is an important step in the growth and evolution of our Ultrasound business, and an opportunity to expand solutions to deliver precision medicine.โ€

Siemens Healthineers began its presence in the Issaquah region in 1993 and with the recent renovation and added manufacturing operations expects to continue its strong foothold in the region. The company recently completed an extensive renovation to the two story 139,000 square foot building. The company currently has more than 300 employees in Issaquah.

About Siemens Healthineers AG
Siemens Healthineers AG is shaping the future of Healthcare. As a leading medical technology company headquartered in Erlangen, Germany, Siemens Healthineers enables healthcare providers worldwide through its regional companies to increase value by empowering them on their journey towards expanding precision medicine, transforming care delivery, improving the patient experience, and digitalizing healthcare. Siemens Healthineers is continuously developing its product and service portfolio, with AI-supported applications and digital offerings that play an increasingly important role in the next generation of medical technology. These new applications will enhance the companyโ€™s foundation in in-vitro diagnostic, image-guided therapy, and in-vivo diagnostics. Siemens Healthineers also provides a range of services and solutions to enhance healthcare providers ability to provide high-quality, efficient care to patients. In fiscal 2019, which ended on September 30, 2019, Siemens Healthineers, which has approximately 52,000 employees worldwide, generated revenue of โ‚ฌ14.5 billion and adjusted profit of โ‚ฌ2.5 billion.

Race Oncology achieves 40% clinical response in Acute Myeloid Leukaemia patients

Race Oncology achieves 40% clinical response in Acute Myeloid Leukaemia patients

Race Oncology is pleased to report positive clinical data from the investigator initiated Phase II clinical trial of bisantrene, conducted at Israelโ€™s Sheba Medical Centre.

This open label, single agent trial studied patients (n=10) with relapsed or refractory Acute Myeloid Leukaemia (R/R AML) who on average had failed three prior lines of treatment. Bisantrene was found to be well tolerated, and after only a single course of treatment, had an overall clinical response rate of 40%.

Professor Borje Andersson, Chair of Raceโ€™s Clinical Advisory Board and an international authority in clinical leukaemia and stem cell research commented, โ€œWhile bisantrene had been demonstrated to be an effective AML salvage drug in the 1980โ€™s, the data we had were old. It was important for us to study it by todayโ€™s standards using the current formulation, as we sought to confirm whether our strategy of repurposing this drug was sound. We also wanted to confirm that bisantrene could still generate a meaningful response rate in this highly frail patient population with heavily pre-treated AML.โ€

โ€œImportantly, in this study we saw a meaningful reduction in leukaemic disease burden and an overall response rate in 40% of the patients. While we must study the drug further, it appears that with this kind of response, bisantrene based therapy may have potential to serve as an important bridge to an allogeneic stem cell transplantation in patients who otherwise have few therapeutic options.โ€

Background

R/R AML remains a significant therapeutic challenge. While meaningful therapeutic gains have been achieved in recent years with the introduction of new targeted drugs, clinical outcomes still remain unsatisfactory. The class of drugs referred to as anthracyclines are an essential component of induction chemotherapy for AML patients, however mainly due to cardiotoxicity concerns, they are not broadly prescribed in relapsed or refractory AML settings. Bisantrene, which is an anthracene with anthracycline-like activity, was shown in earlier studies to be an effective salvage therapy in R/R AML with little or no discernible cardiotoxicity.

In this study, Israelโ€™s Chaim Sheba Medical Centre studied the clinical efficacy of bisantrene in a cohort of heavily pre-treated, R/R AML patients under the leadership of Principal Investigator, Professor Arnon Nagler.

This investigator initiated study consisted of 10 patients who had received a median of three lines of prior therapy, including 7 patients who had relapsed following allogeneic stem cell transplantation. Three patients had an antecedent myeloid disorder while four patients had extramedullary disease (located outside of the bone marrow) at the time of recruitment.

Of the ten patients, one achieved a complete remission (CR) and three patients achieved a partial remission (PR), resulting in an overall response rate of 40% after only a single course of bisantrene treatment, with one patient being bridged to allogeneic stem cell transplantation. No patients were removed from the study during treatment.

Next generation DNA sequencing of the responding patient samples identified a wide array of genetic mutations including those associated with activated signalling, splicing, chromatin modification, and epigenetic modification. Bisantrene had marked activity in patients with the difficult to treat extramedullary AML, such as leukemia cutis, chloromas, and CNS disease 3. Interestingly, all four patients who had a clinically significant response to bisantrene had extramedullary disease.

The most frequently reported serious adverse event were thrombocytopaenia (low blood platelets) (60% Grade 3/4) and mucositis (mouth ulcers) (60% Grade 3/4), both of which are expected side effects of anthracyline and anthracene chemotherapeutics. One patient experienced transient Grade 1 kidney toxicity and there were no liver toxicities observed. These adverse events are at similar or lower levels to those seen in the historical bisantrene trials 4. Importantly, no anaphylactoid-type reactions were observed in any patient over the course of treatment, a serious adverse event regularly observed in the historical trials.

Chief Scientific Officer, Dr Daniel Tillett said, โ€œA key focus of this trial was a determination of bisantreneโ€™s safety in a modern context, so it was encouraging to see the drugโ€™s tolerability profile compared favourably with other commonly used chemotherapy agents such as the anthracyclines. The side effects were in keeping with what we would expect to see with all chemotherapeutics of this class and provide further evidence of bisantreneโ€™s clinical safety.

โ€œThese results are pleasing from both a safety and activity perspective, particularly given the clinically challenging patient population included in this trial.โ€ The Sheba investigators concluded that the study showed bisantrene to be an agent with an acceptable safety profile and promising anti-leukemic activity. Data from this study will be submitted by the Sheba team to a peer-reviewed medical journal for publication.

About Race Oncology
Race Oncology (RAC) is a drug development biotech with a Phase II/III cancer drug called Bisantrene. RAC has compelling clinical data for Bisantrene in acute myeloid leukaemia (AML) as well as breast and ovarian cancer. RAC is pursuing an exciting โ€˜5-Pathโ€™ clinical development strategy that involves parallel US and Australian clinical trials in AML, breast and ovarian with clinical trials to begin in 2020.

COVID-19 Home Testing Kit Provider LetsGetChecked Deploys 8×8 Contact Centre for Vital Support

Wellpepper acquired by Caravan Health in sign of growing market for digital patient treatment plans

8×8, Inc., a leading integrated cloud communications platform provider, announced LetsGetChecked, the at-home health testing and insights company, deployed 8×8 Contact Centre to continue the successful support of their COVID-19 home test kit services through its remote contact centres in Ireland and New York.

LetsGetChecked is a leading health insights company that allows consumers direct access to a wide range of testing options and clinical services from home. Their medical home testing kits can be ordered online for instant shipping, and are supported by a customer services team to ensure successful kit delivery, seamless service, proactive reminders for optimum customer experience, and timely test returns.

In May, LetsGetChecked received FDA EUA-authorization for their new Sure-track test for COVID-19. The test was specifically designed to relieve pressure on over-stretched hospital services, frontline healthcare workers, and at-risk groups by offering convenient and secure results in 24 hours. Customer communication is central to its service delivery. LetsGetChecked provides oversight of the entire testing process including collection kit manufacturing, logistics, lab analysis and physician approval. These measures allow for superior patient care, communication, and guidance throughout the testing process.

In response to the surge in demand for COVID-19 testing kits, LetsGetChecked required a business communications and contact centre solution that offered efficient, outbound dialing functionality, and the ability to maintain timely post-order customer support. Support for remote agents was a key requirement.

Working with their technology partner, workair, a leading cloud communications solutions provider, the 8×8 Open Communications PlatformTM was proposed to meet LetsGetChecked’s requirements. Through a single platform, 8×8 Contact Centre is a complete solution able to deliver critical features, such as Answering Machine Detection, to enable high volumes of efficient outbound calling with high connection rates. Powerful reporting and analytics capabilities ensure that the highest standards of customer service are maintained.

Fast-tracking deployment with workair support, 8×8 Contact Centre was implemented within 10 days, enabling LetsGetCheckedโ€™s agents to work remotely and continue providing an uninterrupted, customer experience at this critical time.

Ronan Ryan, COO at LetsGetChecked said: โ€œWe faced a massive challenge at the outbreak of this pandemic to adapt at speed and meet the surging demand for tests. We needed to ensure that our customer support could continue at the same high standard despite the spike in order volumes and disruption to our staffโ€™s working practices. Weโ€™re delighted to have partnered with workair and 8×8 to achieve this. With the right technology in place now, we have been able to continue to support frontline healthcare workers at this critical time, and we look forward to continuing the partnership as we extend testing to the wider public.โ€

Scott Sampson, SVP, Global Midmarket & Enterprise at 8×8 Inc said: โ€œWe are proud to be working with LetsGetChecked as they provide critical services to protect the population at this current time. The invaluable service they provide to frontline healthcare workers and the wider public cannot be underestimated. We look forward to continuing to support their vital efforts, while ensuring their agents are safely working from their homes.โ€

Stephen Mackarel, Managing Director, workair said: โ€œworkair are the leading cloud communications solutions provider in Ireland and our mission is to bring enterprise-grade communications solutions to business of all sizes. workair have a number of solutions for customers like LetsGetChecked but as their requirements included contact centre functionality across a number of countries, we felt that 8×8 were the best fit for the companyโ€™s specific needs. The solution enables remote working for all employees and has the ability to scale with the business. workair is delighted to help LetsGetChecked provide such a valuable service to society.โ€

About LetsGetChecked

LetsGetChecked is a leading health insights company that allows consumers direct access to a wide range of testing options and clinical services from home. Founded in 2015, the company empowers people to take an active role in their health to live longer, happier lives. By combining health data and diagnostic results, LetsGetChecked provides rich health insights to enable better healthcare decision making. LetsGetChecked tests cover general health, men’s health, women’s health, and sexual health, and are available nationwide in the US, Canada, and Europe. LetsGetChecked has corporate offices located in New York City and Dublin.

About 8×8, Inc.

8×8, Inc, is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre, and enterprise-class API solutions powered by one global cloud communications platform. 8×8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.

Indian Government launches AarogyaPath portal for healthcare supply chain

Indian Government launches AarogyaPath portal for healthcare supply chain

AarogyaPath is a web-based solution for the healthcare supply chain portal which will provide real-time availability of critical healthcare supplies for manufacturers, customers, and suppliers.

The central government digitally launched AarogyaPath on June 12, 2020. It is a web-based solution for the healthcare supply chain portal. It will provide real-time availability of critical healthcare supplies for manufacturers, customers, and suppliers.

As per the Ministry of Information and Broadcasting, the integrated public platform launched by the Council of Scientific and Industrial Research (CSIR) will help customers in tackling a number of issues such as limited access to suppliers, time-consuming processes to identify good quality products, dependence on limited suppliers, etc.

CSIR stated that AarogyaPath will become the national healthcare information platform of choice in years to come. The platform will fill the critical gap in the last mile delivery of patient care within India through improved affordability and availability of healthcare supplies.

Significance:

In the time of ongoing national health emergency due to the COVID-19 pandemic, where the entire country is facing a severe disruption in the supply chain, delivery of critical items, and the ability to produce, the platform AarogyPath has been developed to address these issues.

It will help the suppliers and manufacturers to reach a wide network of customers efficiently by overcoming the gaps in connectivity between them and the potential demand centres such as medical stores, pathological laboratories, hospitals, etc.

Key Highlights:

  • The integrated public platform will provide single-point availability of key healthcare goods which will be helpful to customers in tackling a number of routine issues.
  • The platform will create opportunities for business expansion due to an expanded slate of buyers and visibility of new requirements for products.
  • With time, analytics of this platform has been expected to generate early signals to manufacturers on looming shortages or over capacity.
  • It will help in reducing the wastage of resources due to inefficient excess manufacturing and forecasting, generate awareness about the demand of new technologies.

The portal has been developed in partnership with Sarvodaya Infotech. Manufactures/authorized suppliers and institutional users of healthcare essentials have been encouraged to register and participate actively.

Translate ยป